Auto House Honda

Incompetence Sales staff were unknowledgeable, unfriendly and incompetent. They made absolutely no effort to sell me a car. I felt like I was an inconvenience to Sales staff were unknowledgeable, unfriendly and incompetent. They made absolutely no effort to sell me a car. I felt like I was an inconvenience to them. I researched the price and made inquiries to other dealers within a 100 km radius. I told them this and said that I would like to deal local if the price was similar. They basically told me to go buy the car there. So I did! Too bad for them. If I was the owner Of the dealership I would fire them all! More

Pleasantly Surprised Last week was my first experience with the service department. I was pleasantly surprised how friendly and helpful they were. I was greeted by Er Last week was my first experience with the service department. I was pleasantly surprised how friendly and helpful they were. I was greeted by Eric who was super friendly and very professional. Chris another friendly employee called later on the phone to let me know the job was done. I had a few things that needed to be fixed and it was cheaper than I expected. More

Another excellent visit to the service department Once again the service department at Auto House Honda has completed another flawless job. This is the only place to go to have your vehicle services w Once again the service department at Auto House Honda has completed another flawless job. This is the only place to go to have your vehicle services whether it be a Honda/Acura or not. More

Service department is not professional Eric the service manager is rude to customers he expected us to help with the service by checking our own signals and lights. We explained that we Eric the service manager is rude to customers he expected us to help with the service by checking our own signals and lights. We explained that we didn’t have time for this. He then said if they miss a light not working during the serivce it will be our fault and too bad for us. That’s not customer service. We did not raise our voices. We were not rude. We DID clearly state that we didn’t have time to help them. Avoid at all costs. More

Give Honda a bad name! Do not make the mistake of bringing your vehicle in for service. They will conduct work outside of what is requested and happily run up your bill (pre Do not make the mistake of bringing your vehicle in for service. They will conduct work outside of what is requested and happily run up your bill (presumably in order to pay for unneeded staff). I can not speak towards the competence of the service technicians as the work I had completed was quite routine. However, the service manager is borderline unethical and completely out to lunch. More

lots of employees but go over your bill and work There are alot of employees here and a nice waiting area. However please go over you bill and the work and what needs to be done and not be done. There are alot of employees here and a nice waiting area. However please go over you bill and the work and what needs to be done and not be done. More

had to return yet again to fix same thing! Had to return yet again to fix same thing after being there. very frustrating for me as it wastes my time. they must work on piece work. Had to return yet again to fix same thing after being there. very frustrating for me as it wastes my time. they must work on piece work. More

Be carefull of buying parts you may get wrong parts as I did Gave my vin and still had wrong part. Brought it back and parts person a Chuck was arguing with me. turns out he put wrong letter in vin. Gave my vin and still had wrong part. Brought it back and parts person a Chuck was arguing with me. turns out he put wrong letter in vin. More

Not fimiliar with OWN websites promotions! Clean facility but service advisor was unfamiliar with own honda promotions thst have been in effect for a couple months now! Usally the dealer tells Clean facility but service advisor was unfamiliar with own honda promotions thst have been in effect for a couple months now! Usally the dealer tells the customer of promotions NOT the other way around! Than again the dealer would make a few bucks more than the discounted promotions! More

Reasonably Good Parts guys are reasonably professional. Lots of staff around, so must be highly profitable at customer's expense. Quite inflexible of car prices, so Parts guys are reasonably professional. Lots of staff around, so must be highly profitable at customer's expense. Quite inflexible of car prices, so I frequently went elsewhere. Service writer must be on commission as they find unnecessary work. More