August Luxury Motorcars

IGOST responded

I must straight some parts up since ALM trying making things up here: 1)Spencer never ask me to not coming down there for pick up. August Motorcars please do not make things up ,to making yourself crystal clear in this case. All he said oh I thought u come in on Friday without reading my texts, where I aware him like a week ahead upon my visit between June 7-9… so I end up came on June 10th , to see dirty, filthy , with full of someone personal stuff inside of my truck which was paid in full 115 000plus tax. 2) why I drove to Kelowna it’s to pick up a truck!!! And u being aware way ahead. The rest is my own business . 3) Keeping my money for 6 weeks , without any phone call or email with updates on what’s going on . I guess that’s ALM is way to go! 4) we all buying vehicles to enjoy it NOW ,NOT sitting and waiting for weeks , months till beat up truck gets somehow fixed. Bottom of the truck was all rusty, deferential, frame … I’m sure if I spend more time I would find more problems in that vehicle. But I can give August a 5 stars for making are great and nice selling ad and promote vehicles online 5) It wasn’t minor problem rpm goes from 500 to 1000 and truck shutdowns after 5 minutes running??? That’s minor!? 115000+ dollars truck must run like a Rolex watch. 6) Salesman Spenser never mentioned about any problems with that engine before sales , but later he admitted that theyve bought it from somebody like that with check engine light on 6 month ago! Question!!! Why u listed truck that have engine problems??? 7) Overall guys please be careful before you purchase your vehicle especially on the distance. I’ve learned my lesson! Will never trust the someone empty words, go in person and see it before you buy it!! 8) We never heard even simple apologies from August. At the end of the day we make those rich ,disrespectful and hypocrites dealership to buy over and over from them. End of my story, hope it helps to prevent someone not to follow into the trap like that.

August Luxury Motorcars responded

Hi, we have a record of all communication so what you state is simply not true. We take any negative experiences and reviews very seriously but must also defend ourselves when things are taken extremely out of context or the information provided is misleading. We realized that it would take a bit of time to get the truck up to 100% and numerous times we offered to refund your payment because we did not want to keep you waiting. Typically it never takes this long for any issues to be cleared up with our vehicles but given this specific truck's extreme modifications it was not a typical scenario by any means. Again, we let you know of any updates on the status of the truck as they became available. We also repeatedly apologized for the wait and inconvenience because we understand that it can be frustrating for our customers when a vehicle is not ready right away however we do not cut corners just to make a vehicle available more quickly which may result in more problems down the line. Again - we apologize for how these events unfolded and that you felt there was a miscommunication. We agree it was less than ideal for both parties but we truly tried to ensure that we were transparent about everything and kept you up to date on the progress of this vehicle since day one. If you'd like to speak in more detail about this I encourage you to please reach out to our general manager Mike Hall at 250-860-0444. We'd love nothing more than to see how we can make things right.