Audi West Island

I have never experienced this level of poor customer service, lack of communication, and complete disregard for a customer after purchasing a vehicle. I purchased a 2022 Audi A3 from Audi West Island service, lack of communication, and complete disregard for a customer after purchasing a vehicle. I purchased a 2022 Audi A3 from Audi West Island at the beginning of December 2025, with approximately 44,000 km. I made a significant financial commitment because I trusted the Audi name and expected professionalism, accountability, and a premium level of service. Unfortunately, I received the complete opposite. Since purchasing the vehicle, I have dealt with Tommy Bourgon, the used sales manager, Mehdi Mohammed, the service department manager, three different service advisors, Leila Khoury, Norman Rassy, Cristian Cojocaru and especially Julie Delisle, the General Manager. Despite repeatedly explaining my situation and giving the dealership numerous opportunities to resolve it, I have been passed around and left to chase people for answers. I eventually sent a formal mise en demeure to Julie Delisle on May 4, 2026 outlining my concerns and requesting a resolution. It has now been approximately seven weeks, and I am still waiting for a response from the General Manager. Seven weeks. This is completely unacceptable. This was a formal notice regarding a vehicle I purchased from your dealership, yet I cannot even receive a timely response from management. The most frustrating part is that I have been patient. I have communicated respectfully, followed up repeatedly, spoken with multiple employees and managers, and given Audi West Island more than enough opportunities to make things right. Instead, I have been passed from one person to another, forced to repeat myself, and left without a meaningful solution. I should not have to fight this hard just to be heard. I no longer want this vehicle, and I have no interest in continuing to do business with Audi. The trust I had in both the dealership and the brand has been completely destroyed. Problems can happen with any vehicle. What matters is how a dealership treats its customer when something goes wrong. Audi West Island has failed miserably in that regard. I have felt dismissed, disrespected, and not taken seriously throughout this entire process. Spending tens of thousands of dollars on a vehicle should not result in a customer having to constantly chase the dealership for basic communication and accountability. I expected a premium experience from Audi. Instead, I received months of frustration, poor communication, and absolutely no satisfactory resolution. I regret purchasing my Audi A3 from Audi West Island, and based on my experience, I would not recommend this dealership to anyone. More

The worst after selling services, never seen this before… also Audi Canada with they answer: It’s is what it’s is…. Very disappointed and very sorry that I leased a vehicle from them… I will never lease or p also Audi Canada with they answer: It’s is what it’s is…. Very disappointed and very sorry that I leased a vehicle from them… I will never lease or purchase an Audi again. More

Dans un premier temps, j'ai rempli le formulaire d'information pour un véhicule en particulier. Un représentant m'a rappelé... j'ai demandé pour aller voir le véhicule car il m'intéressait beaucou d'information pour un véhicule en particulier. Un représentant m'a rappelé... j'ai demandé pour aller voir le véhicule car il m'intéressait beaucoup! Le représentant m'a informé que le véhicule n'était pas prêt... des travaux devaient être faits. Et il m'a dit qu'il allait me rappeler dès que le véhicule serait prêt. Quelques jours ont passé, mais je n'ai jamais reçu cet appel. Le véhicule étant encore affiché sur Marketplace, j'ai contacté ce vendeur: Pascal Leclerc. Il a vu mes messages mais ne répondait pas non plus. J'ai donc téléphoné directement chez le concessionnaire. Un autre représentant m'a appelé. Je lui ai manifesté mon intérêt pour le véhicule et demandé si je pouvais aller le voir. Il devait vérifier la disponibilité et me revenir dans les 30 minutes. Cela fait 3 jours, et je n'ai toujours pas eu de retour d'appel... Le véhicule affiche toujours disponible sur le site du concessionnaire et sur Marketplace! C'est quoi l'affaire?? Service vente inacceptable pour un concessionnaire Audi! More

Would give them a zero if possible. Worst aftersale service I experience in my 47 years of driving. Service staff will ignore you like nobody else. Not a service I would expect from a Worst aftersale service I experience in my 47 years of driving. Service staff will ignore you like nobody else. Not a service I would expect from a luxury brand. They use to call themselves PRESTIGE, what a joke More

Très accueillant professionnel Et efficace Service rapide Je recommande fortement Je continuerai mes services avec eux rapide Je recommande fortement Je continuerai mes services avec eux More

Excellent service all around! Setting up appointment was easy And the performance for the car including the car wash was great! Beth was super nice and professional Setting up appointment was easy And the performance for the car including the car wash was great! Beth was super nice and professional More

Tout le personnel es gentil et courtois pas beaucoup d’attente pour le service merci d’attente pour le service merci More

Service was professional. No issues from the call to book the service appointment to the point the car was picked up. A-1 service and i recommend this dealership to anyone. No issues from the call to book the service appointment to the point the car was picked up. A-1 service and i recommend this dealership to anyone. More

Service was good car wasn’t making noise when I drop it off, rear passenger door was not closed properly!! Don’t know why they would open back door? No reason,, off, rear passenger door was not closed properly!! Don’t know why they would open back door? No reason,, More

Seamless communication and attention to my needs. Was able to deliver on time with high quality. Was able to deliver on time with high quality. More