Audi Richmond

Purchased Over The Internet We are from Alberta and purchased the car from Richmond Audi and sales rep Michael Chung. Complications occurred for Taxes and transit permits Each i We are from Alberta and purchased the car from Richmond Audi and sales rep Michael Chung. Complications occurred for Taxes and transit permits Each issue was worked thru and we now have a great Alberta registered 2016 Audi TTS with inly 14,000 K Dealing with Michael and closing out with Sherry was a smooth and comfortable process. All the best Michael and Sherry More

One short comment: No credibility, terrible vehicle servicing. I purchased the used car here, with a decent price but they kept changing their words on agreed terms and conditions. When they informe servicing. I purchased the used car here, with a decent price but they kept changing their words on agreed terms and conditions. When they informed me that my preowned car was ready but I discovered that there were damages to my purchased car (of course it was not there when I was test driving and signing). I complained about this but they kept saying that it was a used car and it's me that being a non-sense about having a perfect condition when purchasing the used car. After several disputes, they decided to fix it for me so I took the car because car itself I liked it. However, after a week later, there were some problems on my sunroof and brake system and took it for servicing. Service department told me that it is a used car and there is no way fixing the problem unless I pay for all the labours including inspection fee of $150. What a rip-off! I took it back to my place and fixed it by myself after studying how-to on Youtube. DO NOT buy a car from them unless you know how to fix your car on your own afterward, or buying a brand-new car, or rich enough to spend extra $$$ for servicing. More

Car Vandalized 2-inch long key scratch My car was brutally vandalized a 2019 Audi, I took it in for regular maintenance required oil change and service, Let it be known: """it came My car was brutally vandalized a 2019 Audi, I took it in for regular maintenance required oil change and service, Let it be known: """it came out with a 2-inch long key mark, that was so deep the body panel color could be seen """. The incident was so well documented, with the exact date and time, and dashcam video, that the dealership was forced to admit the issue, But after months of debating, they still refuse to offer me a settlement to fix this damage, which would cost me $900-1200 to fix at a bodyshop. The Service manager assistance Kam or Cam is also terrible. They also overcharge for many of their services if you don't have AudiCare. $280 wheel alignments for regular Audi with Steel Springs and not ACC(adaptive cruise control) They put the S in Stealership, just like Open Road Audi More