Audi Richmond

Audi Richmond responded

Hello Billy, Thank you for providing us with your feedback. In regards to deposits, we absolutely do take them. All of our vehicles are sold on a first come, first served basis. A deposit allows us to hold the car for you so you have time to come see it in person. Without a deposit, it is very likely to sell to someone else. Most of our inventory, especially our pre-owned vehicles, move very quickly and do not sit on our lot for a long time. Therefore, it is advantageous for prospective clients to place a deposit on the vehicle they are looking at. Our records indicate that you signed documents agreeing to lease a vehicle and placed the deposit to secure the vehicle subject to lease approval - which was approved. We also see that you ended up taking delivery of the vehicle so it sounds like everything worked out. Thank you for your feedback, Billy, and welcome to our Audi Family! We look forward to your next visit. Sincerely, Your Friends at Audi Richmond

Billy responded

I don't know where to begin. But basically the salesman never told me that the deposit is to secure the vehicle. I called him to schedule an appointment on the second day to do a credit check. He just said a deposit is required in order to do a credit check. And also, when I ask if this deposit is refundable or not, he responded as " subject to financial approval." I never knew doing this credit check is an approval to lease a vehicle. This is my first time buying a car, so how would you expect a first time buyer to know the process? It would be appreciated if he could explain all these in details. If I knew this credit check is an approval to lease a vehicle, I would not have done it. I believe a credit check is a very normal step for a customer to do, so even if it is approved, i guess a customer still has his or her wish to decide whether or not to lease a vehicle.

Audi Richmond responded

Hello CDM, thank you for your 5-star review! We're so glad you had a great experience with our Team. We do everything we can to ensure everyone gets the full VIP experience and leaves with a smile. Enjoy your new Q3! We look forward to seeing you again soon. Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Lesley, thank you for your 5-star feedback! We're so glad you had a great experience with Carl and our Team and we look forward to seeing you again soon. Enjoy your new Audi! Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Evan, thank you for your 5-star review! We're so glad you had a great experience with our Team. We do everything we can to ensure everyone gets the full VIP experience and leaves knowing exactly how to use their new vehicle (there are a lot of buttons!). Enjoy your new ride! We look forward to seeing you again soon. Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Bill, thank you so much for your 5-star review! We're so glad you had a great experience with Ashley, Darrell and the rest of our Team. We do all love to put in the extra effort to make sure you leave with a smile. It sounds like you got the full VIP experience. You absolutely are part of our family now and you are welcome here any time. We very much look forward to seeing you again soon. Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Art, Congratulations on the new car! And thank you for providing this valuable feedback. All our pre-owned vehicles go through an extensive 79-point inspection process including a road test to ensure they are up to our standards before we sell them. Checking the stereo/navigation unit operation is definitely on the list (#42 to be exact). Our records show that this issues was noticed during the inspection and disclosed to you from the very beginning of the conversation. Because this vehicle was not a certified pre-owned unit and this is not a safety related item, we adjusted the asking price of the vehicle accordingly. We also offered you our internal sales pricing to fix the stereo. Unfortunately, we were unable to absorb the cost of the fix into the deal. Thank you for your business, Art, and for your loyalty to the Cowell Auto Group family over the years. We definitely look forward to seeing you again soon. Sincerely, Your Friends at Audi Richmond

Art Kendall responded

The CD issue was discovered before I took ownership, so your answer makes no sense to me. It just needed fixing...pretty simple.

Audi Richmond responded

Hello Ashley, thank you for taking the time to leave us a 5-star review! We are glad you had a great experience with our Brand Specialist Ashley Raju. It is always a pleasure to be part of our clients' new vehicle journey. We look forward to your next visit! Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Peter, thank you for your 5-star review! Your satisfaction is our #1 priority, so it's good to hear you left with a smile. Enjoy your new Audi! Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Abc, Thank you for your 5-star feedback! We're so glad you had a great experience with Jerry. We look forward to your next visit! Sincerely, Your Friends at Audi Richmond

Audi Richmond responded

Hello Heather, thank you so much for your 5-star review! We are glad you had a great experience with Aelred and our Team. Preventing the spread of COVID-19 has been one of our top priorities, so it is good to hear you felt safe and comfortable shopping with us. Enjoy your new Audi, and we hope to see you again soon! Sincerely, Your Friends at Audi Richmond