Audi Richmond

Great service from Sales (Wilson) to business manager (Anna) to Insurance (Max). So glad we are back with the Audi family! :) (Anna) to Insurance (Max). So glad we are back with the Audi family! :) More

Great experience for my entire purchase. Feel welcomed by my sales Jerry and received lot of explanations as this is my first car. Feel welcomed by my sales Jerry and received lot of explanations as this is my first car. More

Exceptional service and advice from my leasing agent - David Yang. Communication was efficient from the onset. Highly recommended. David Yang. Communication was efficient from the onset. Highly recommended. More

My recent experience with Audi has been outstanding due to Elery Herrara's amazing customer service. My 4-year lease was up, and he took time to call and explain options, to follow up, to answer all my que to Elery Herrara's amazing customer service. My 4-year lease was up, and he took time to call and explain options, to follow up, to answer all my questions, to text when I needed a quick answer, and of course to make the pickup of my new car a celebratory event! I can't say enough about his detailed, empathetic, fun and knowledgeable service. Thank you Elery! In addition, both Jerry (paperwork) and Bryan (insurance) were both professional, kind, knowledgeable, and 100% better than 4 years ago. Over the last 4 years, the majority of staff at the front desk need some additional customer service training (for phone and in-person visits) in greeting and welcoming customers. Only Grace is attentive and responsive. I am now a repeat customer and never thought I would be. Elery made all the difference! More

Hiroshi is a great person to work with - he was really helpful when we bought our new Audi! helpful when we bought our new Audi! More

wonderful experience , friendly and knowledgeable staff and enthusiastic,special mention to Jerry Chi ,Adrian ,Alex and Anna and enthusiastic,special mention to Jerry Chi ,Adrian ,Alex and Anna More

Anna and Alred were amazing at answering all our questions and showing all the instrumentation the vehicle has. A little overwhelming owning a electric vehicle questions and showing all the instrumentation the vehicle has. A little overwhelming owning a electric vehicle More

From sales to financial manager are all friendly and helpful , definitely make the whole experience way better than others helpful , definitely make the whole experience way better than others More

David Tran was excellent salesperson. His Audi knowledge, friendliness were positive in our buying experience. His Audi knowledge, friendliness were positive in our buying experience. More

Great experience at Audi , Aelred was very accommodating and knowledgeable. The car was in immaculate condition and delivery was perfect. I highly recommend going here. and knowledgeable. The car was in immaculate condition and delivery was perfect. I highly recommend going here. More