Audi Richmond

After trying to upgrade from my Q5 lease to a Q7 lease at several Audi dealerships who wanted to play the old insulting car negotiation game, I found Jerry at Audi Richmond. Jerry and his sales manager did several Audi dealerships who wanted to play the old insulting car negotiation game, I found Jerry at Audi Richmond. Jerry and his sales manager did a great job. They did not waste my time with many of the usual back-and-forth negotiations. They presented me with a decent offer that reflected some of the equity in my Q5 and gave me a fair price on the new Q7. Upon arrival, the vehicle was ready for me to see, and the whole process took under an hour. When I picked up the vehicle, it was ready for me. I now have an appointment to see the Tech to make sure I understand all the features of my new Q7. Very happy with the whole process. It was worth the drive to Richmond! More

Michael is a very professional sales, he provided us excellent services, thank him very much! excellent services, thank him very much! More

Jerry chi is amazing, he helps us makes our experience in buying our car easier. buying our car easier. More

Our sales representative was Lucy and she was understanding and receptive to any questions that we had understanding and receptive to any questions that we had More

My husband and I went into Audi to look for our next car. We met Lucy Zhao who was very knowledgeable and delivered excellent customer service by being very patient with our queries and displayed professiona We met Lucy Zhao who was very knowledgeable and delivered excellent customer service by being very patient with our queries and displayed professionalism. She did the best she can to ensure our concerns were addressed. It made the whole process smooth and quick. I would highly recommend Lucy from Audi Richmond. More

This dealership under the direction of Mark Warsaba stands apart from all others, even those with the same brand. The culture of service and the desire to create an above average buying experience is e stands apart from all others, even those with the same brand. The culture of service and the desire to create an above average buying experience is evidenced in all they do. Even though this dealership is well out of the way for me, I would do it all again in a heartbeat. Well done Audi Richmond. More

alex is a very good salesman. he is very patient. anna is a very good sales manager . he is very patient. anna is a very good sales manager . More

Eric Chen was a pleasant to work with. He's very knowledgeable and professional. He understood our needs and didn't rush us to decide. Eric followed up with us a few days after the sales t He's very knowledgeable and professional. He understood our needs and didn't rush us to decide. Eric followed up with us a few days after the sales to make sure everything is okay. We felt very welcomed and and the sale was well planned out and communicated during the whole process. I would definitely recommend Eric at Audi Richmond. More

Carl Olan is amazing. He answered all my questions and very patient throughout the process (this is my first car so I was very nervous). Keith walked me showed me all He answered all my questions and very patient throughout the process (this is my first car so I was very nervous). Keith walked me showed me all the features on the car. He's funny and informative. More

Great service and very knowledgeable staff . Fast and quality service with great follow up with communication Fast and quality service with great follow up with communication More