Audi Prestige

My experience with Audi xx-Laurent has been extremely frustrating and unacceptable. After months of issues with my 2022 Audi A3, purchased from Audi West Island, I reached out to Audi xx-Laurent hopin frustrating and unacceptable. After months of issues with my 2022 Audi A3, purchased from Audi West Island, I reached out to Audi xx-Laurent hoping someone would finally take my situation seriously and help me find a resolution. From the very first day I met with the general manager of Audi xx-Laurent and the VP assistant of Gabriel, Mario Kouz last Thursday, I made it absolutely clear — both verbally and in writing — that I no longer wanted my 2022 Audi A3 and was firm in that decision. I sent Mario a detailed email explaining my position and provided him with a copy of the mise en demeure I had previously sent to Audi West Island and Julie Delisle, General Manager. What is particularly concerning is that during today’s meeting, Mario told me he had still not read it — he had not even opened it. I was also told that Mario would take care of me as a full-time client and that there may be some form of compensation for the significant amount of time and frustration I have experienced throughout this situation. Unfortunately, today I left the dealership still driving the same vehicle I have repeatedly stated I no longer want, with no resolution and no compensation. I was then informed that because the vehicle was purchased from Audi West Island, I now have to wait for Julie Delisle, the General Manager, to return from vacation on August 24th before Mario can apparently move forward with offering me a solution. After months of wasted time, repeated conversations, follow-ups, and being passed from one person to another, I am once again being asked to wait. I was clear from the beginning. I communicated my position verbally, in writing, and provided supporting documentation. No accountability. No solution. No resolution. This is not the level of professionalism or customer service I expected from Audi. Based on my experience, I would not recommend Audi xx-Laurent. More

Really good service & follow ups and heard the same from my family members that visits Audi st Laurent! Great work! my family members that visits Audi st Laurent! Great work! More

Very good service. My loaner was ready for pick up and dropped-off at my convenience. very smooth. My loaner was ready for pick up and dropped-off at my convenience. very smooth. More

Excellent service and attention to details. Vasilis and Adrian were very through great attention to details. Adrian found the issue correction done. Vasilis and Adrian were very through great attention to details. Adrian found the issue correction done. More

I had an unfortunate sidewall puncture on my S3, and Audi St-Laurant offered an excellent service with the repair. No emergency charges, they just took it as it came and fixed it within the hour. I was able St-Laurant offered an excellent service with the repair. No emergency charges, they just took it as it came and fixed it within the hour. I was able to drive back to Quebec city without issues. Thank you! More

First class operation and consistently delivering the service is this friendly from the bottom up service is this friendly from the bottom up More

Excellent customer service: very responsive, efficient, courteous and professional staff every time I required service. The person who sold me my last two Audis was also a gem. Highly recommend them. courteous and professional staff every time I required service. The person who sold me my last two Audis was also a gem. Highly recommend them. More

They did Listen and tried to help. Gave a nice courtesy car when they needed other parts Gave a nice courtesy car when they needed other parts More

Had front and rear brakes done, service and customer care was outstanding, from reception to service technician handling the file was outstanding, from reception to service technician handling the file More

Réception du véhicule à l'heure prévue, rencontre avec le technicien très expéditive et professionnelle. Remise du véhicule tel que promis. technicien très expéditive et professionnelle. Remise du véhicule tel que promis. More