Audi Oakville

I visited the dealership recently and worked with Reggie to find a good fit. Reggie was attentive and patient with me. He made the whole experience so easy. to find a good fit. Reggie was attentive and patient with me. He made the whole experience so easy. More

Booked a service appointment, on the day of service was told no shuttle service as I live outside their range. Should have said that at the time of booking. Wasted my trip and time. told no shuttle service as I live outside their range. Should have said that at the time of booking. Wasted my trip and time. More

What can I say about this place? We reached out last week on a used 2020 Jeep as we are over an hour away. We suggested we could go all in at 40K. Victor the salesmen mentioned best We reached out last week on a used 2020 Jeep as we are over an hour away. We suggested we could go all in at 40K. Victor the salesmen mentioned best he could lower was 500 dollars it was priced to move. Since we reached out with an initial offer clearly showed we are very interested and asked if they were willing to work with us. The very next day, the price drops 1600 dollars. Do we hear at all from Audi, nope? We then reached out and talk to Scott (sales manager ) and expressed our concerns here on the lack of follow-up here, and willingness to work with the customer, particularly after a sales drop that we had been advised wouldn't happen. After a song and dance, about the pricing being set from head off, and other xx , Scott did say sorry on this. So we offered yet again to come and test drive such, and suggested Monday morning around 10:15. Remember we are driving just over an hr. So clearly interested. Get this, Victor tells us this isn't a good time for them they have a department meeting can we come after 12? WHAT, you're telling a customer who looking to buy a 40plus used vehicle during your posted working hours that time is not convenient for you? Sales must be great. Audi Oakville take your lousy customer experience and your used 40K Jeep and put it where the sun doesn't shine. This is by far one of the worse customer experiences I have ever been part of when looking for a vehicle. Based on other reviews is seem to be a pattern here. Enjoy your department meeting you likely just lost a 40K used vehicle sale. More

Excellent service highly recommend Victor as a sale rep as soon as we get there our car to go. as soon as we get there our car to go. More

Very frustrating service! I dropped my Audi off at a booked service time of 10:45 am on Monday. It is now 4 pm on Tuesday and I am chasing Service to get a diagnosis of wh I dropped my Audi off at a booked service time of 10:45 am on Monday. It is now 4 pm on Tuesday and I am chasing Service to get a diagnosis of what requires repair. I was advised by a service technician at the end of day Monday that the service time was only a drop off time and not connected to any service time slots. I would rather know of any concerns (short-staffed?) upfront that may cause delays so that expectations are realistic and frustration is minimized than have to chase for an update. More

Terrible service. I think they ruined my Q5 while performing a service on a recall. I also used their online form to get a quote on a transmission service as per the I think they ruined my Q5 while performing a service on a recall. I also used their online form to get a quote on a transmission service as per their manual... no response. More

Horrible dealer experience, went to test drive there and the salesman named George was so unprofessional, cocky and contemptuous, he meant to place an order now or get out of our dealership. When he saw my the salesman named George was so unprofessional, cocky and contemptuous, he meant to place an order now or get out of our dealership. When he saw my driver's license, he caught a glimpse of my age, then turned his head and told me why I was still in college at the age of XX because I told him before I went there that I was a student or not. The real reason was that I was a graduate student. This is My privacy, this is really uncomfortable, he brought me all kinds of unprofessional and outrageous work attitudes, and then when it came to the test drive before the test started, he actually told me in a commanding tone: "This is a new car, you can only test drive this car for 10 minutes", goodbye Audi Oakville, how did you choose and hire such unprofessional sales? More

My time with this dealership has been very frustrating over the past few months. With a new Audi, it started making a noise after 2 months. When I took it into the dealership (waiting over 2 hrs) I was over the past few months. With a new Audi, it started making a noise after 2 months. When I took it into the dealership (waiting over 2 hrs) I was told by one of their "top mechanics" that the new Audi's make a nosie and this was normal with the new models (which made no sense). When I took my car back for its 15,000 km service, they did acknowledge that the noise wasn't normal and I needed a new part that they didn't have. They promised it would take a week and rebooked to come back. I asked if I needed to call to confirm the part had come in, they said no need. My drive to the dealership is 45 mins away and after I waited an hour, I am told the part never came in. Total waste of my morning and after 3 visits I still don't have my car fixed. This is my 2nd Audi and I have never been impressed with the service, I will be switching to another dealership going forward. More

After sale/lease service experience was the worst ever. This is what happened. I leased an Audi RS5 and purchased Appearance Protection for $2,400 (fix as you go option). I took the car there several mo This is what happened. I leased an Audi RS5 and purchased Appearance Protection for $2,400 (fix as you go option). I took the car there several months later for some minor appearance issues and the service advisor quoted me $4,400. I said that was ridiculous and got an independent quote from a reputabal body shop for $1,600. I asked for an explanation for the discrepancy in the quote but received nothing. I asked for a written copy of the quote but didn't get one (although I got a partial breakdown in a text message). The service advisor also told me that I would also have to pay an additional $2,400 over and above my appearance protection because I only had a $2,000 limit. I said this must be a mistake and I asked for an explanation but received nothing. I told the service advisor that I wanted the repair done by my body shop and have my appearance protection pay for it. He said he would look into it, but after a month, he could not figure out how to do it. I was tired of waiting and had the work done elsewhere for $1,600. I told the service advisor that because of the obvious errors he had made and the unacceptably slow service, I wanted Audi to cover the cost of the repairs. I had the repairs done independently for $1,600. I contacted the Oakville Audi service manager and finance manager. The finance manager had the decency to contact me and she basically confirmed that the original quote provided by the service advisor was in error and that his interpretation of my appearance protection coverage was wrong (the $2,000 limit is for paint only - I am actually covered for $20,000). She asked if I would like the service manager to contact me for a discussion. I said yes but he never did. He obviously has far more important things to do than provide good service to his customers. I asked for a copy of the original estimate but never received it. Several days later, out of the blue, I received a revised estimate for $3,000 which made absolutely no sense since it was obvious to everyone that the repairs had already been completed so why would I need a revised quote. This was clearly an attempt to cover up the mistakes in the original quote. I again asked for a copy of the original $4,400 quote, but received nothing. I tried to contact the finance manager I dealt with but apparently she is no longer employed with Oakville Audi. The Oakville Audi service department completely screwed this up from start to finish but refuse to be accountable. This is a textbook example of bad customer service. More

Horrible dealer experience! Here is what happened:I met Horrible dealer experience! Here is what happened: I met with a rep, examined the vehicle, left to consult to my mechanic, called about one hour l Horrible dealer experience! Here is what happened: I met with a rep, examined the vehicle, left to consult to my mechanic, called about one hour later to say I wanted the car and asked ask what I needed to secure the deal. Was only told to give my drivers license number and that the finance person would get back to me for next steps. I asked for absolute confirmation the car was mine so that I could tell another seller I was no longer interested. I was told "yes, 100%, it is yours." Three hours later, I was told the car was sold to someone else. The dealership is telling me that I should have sent them other items. e.g. a deposit and offer of sale. I would have done that if I was asked for it. I has specifically asked what I needed to do to secure the deal and was told it was secure. Their rep and manager failed. The Manager, Scott Rousseau, had been posed 2 questions for me by the representative earlier so he absolutely knew I was looking closely at this car. Extremely poor business acumen and customer consideration. Massive fail! They dealership general manager wrote to tell me how this was my error and that I had questions after the deal. Those questions were through text messages the previous day. Having run a business for thirty years, I know what service and building customer relationships is about. This was the worst customer relationship experience I have ever had. More