Audi Oakville

Worst experience ever! I got S4 2015 from Audi Centre Oakville. I have the worst experience with such car dealer in Canada. The service people are ignorant and rude. They do I got S4 2015 from Audi Centre Oakville. I have the worst experience with such car dealer in Canada. The service people are ignorant and rude. They do not respond to customers in a proper way. Due to car misalignment, I lost my car's four tires. There tires are very expensive as they are performance tires. The dealer did not check the car alignment at the very first service. Any dealer does comprehensive check up on the very first service except Audi. Due to the misalignment, tires had toe worn and I had to replace them in just about 8 months. I became aware when I went to install the winter tires. The technician there refused to install the winter tires until I got my car inspected by the dealer. because I had the 4 tires worn. I reported the issue to Audi Centre Oakville and simply the service guy and their CFO washed their hands and pushed back the issue to me blaming me because I did not tell them that my car needs alignment!!!! They even pushed me to continental tires asking me to deal with their tires vendor. The service agent when I first talked to him, he informed that there is an issue with the 2015 S4s they received similar complaints from other customers. I escalated the issue to Audi Canada since 2 weeks (mid December) and so far no response. I followed up with the customer relation agent and her answer was " we are so busy and we are yet to get to your case" despite promising me to investigate within 24-48 hours. I spoke to two agents but with no success. The agent simply pushed back to the dealer and she asked me to deal with the dealer myself despite knowing the fact that the dealer denied any responsibility of the misalignment. I was frustrated and told the agent that it looks like Audi does not care about customers. I told her I am supposed to be driving a high performance luxury car, she said this is no more our car, it YOUR CAR!!!. Apparently, they don't care about the brand image. Unilke, BMW I have a BMW 2012 and since I bought it I service it at the dealer. I never had any issue. BMW cares about the brand and cares about the customers. really completely different experience. I am still waiting on the investigation to start and so far no response neither from Audi Centre Oakville or Audi Canada Even on service, Audi Centre unlike other dealers does not provide loaner. I installed 3M stone guard on the car 6 months ago. The guard on the left fender started to peel. I talked to the CFO, she arranged for a service appointment to redo the 3M. I asked for a car loaner, she refused and said they do not provide car loaners for such issue. They provide car loaners for service only!!! So I am the customer who suffered bad stone guard installation by Audi and also i have to pay for transportation during the time of fixing my car!!! What a heck of service?!!!! I wish I did not get an Audi and definitely this will be my first and last Audi More

Great Experience at Audi Oakville I am so happy with the service from Jason(salesperson).It was an easy and smooth transaction without pushy sales.Jason and Sabrina from Sales and Kris I am so happy with the service from Jason(salesperson).It was an easy and smooth transaction without pushy sales.Jason and Sabrina from Sales and Kristina from financing were good in explaining all the details we wanted to know on 2016 A4 and in lease details. Excellent buying experience for my first Audi! Every detail from test drives to final delivery was looked after with meticulous detail. If you are looking to purchase an Audi I highly recommend you visit Jason Lam at Audi Centre Oakville. More

My first service experience They receive the vehicle in time as per the appointment. The actual service time was slightly higher than the estimated time with 15min which is excel They receive the vehicle in time as per the appointment. The actual service time was slightly higher than the estimated time with 15min which is excellent in this industry. They show me the nail that makes the leak in the tire at the end. The service incharge person at Oakville service center was professional, kind and very polite. More

Excellent service and smooth deal I am so happy with the service from Ryan (salesperson) who even answered on a weekend or after hours... It was an easy and smooth transaction without I am so happy with the service from Ryan (salesperson) who even answered on a weekend or after hours... It was an easy and smooth transaction without pushy sales...Gibbon from financing was also good to explain the financing...and on top the dealership gave me a good price for my trade in BMW... Thanks More

It was a very pleasant experience. It was a very pleasant experience doing business with Audi Centre Oakville. The sales person and the other staff was very charming, helpful, straight It was a very pleasant experience doing business with Audi Centre Oakville. The sales person and the other staff was very charming, helpful, straight forward and honest. More

Service Department I have had my A3 serviced by Audi Centre Oakville now for the past 5 years. I have always dealt with Geoff Simpson who is and always has been professi I have had my A3 serviced by Audi Centre Oakville now for the past 5 years. I have always dealt with Geoff Simpson who is and always has been professional, knowledgeable and certainly customer focused. I would have no hesitation in recommending the Service Department and will continue taking my car to the dealership. First class service. More

Great experience I recently purchased a 2016 Q3 from Oakville Audi. Brad was the sales person. He was great. Very professional and very thorough. The overall experienc I recently purchased a 2016 Q3 from Oakville Audi. Brad was the sales person. He was great. Very professional and very thorough. The overall experience was great. This is the 3rd Audi I have purchased from them and always have a great experience in both purchase and the service. I live in Toronto so for me to drive to Oakville means they are definitely doing things right. More

So far so good Although it took a while to get out for a test drive on a busy Saturday, once out on the road the salesman did a good job explaining the features of t Although it took a while to get out for a test drive on a busy Saturday, once out on the road the salesman did a good job explaining the features of the car, and let me take as long as I needed to test it out. Afterward he thoroughly explained all of the colour combinations and available options. The finance person was very thorough as well, explaining all the available extended warranties and protections. Unlike other luxury car dealerships I have dealt with there was no pressure to decide then and there. The salesman followed up several times to advise on the car's status in production and transportation, and the car arrived right on schedule. Prior to delivery the finance person called to review the warranty and protection plans one more time before I made my decision. The salesman picked me up on the delivery date, and gave me a thourough tutorial prior to my departure. He called a few days later to see if I had any questions, and invited me to come back to the dealership any time if I had any further questions. All in all a very pleasant experience, and all of my questions were addressed professionally. More

Worst service ever I am not one for ever writing a negative review.. But I am completely disgusted at the lack customer service at this dealer.. I patiently waited almos I am not one for ever writing a negative review.. But I am completely disgusted at the lack customer service at this dealer.. I patiently waited almost half an hour to talk to someone, who I may add had no clue.. Then when I was moved to his office.. The floor manager who kept randomly popping in (and could see my frustration.. And could care less).. Decided to ask me, when my Husband would be joining to look at a vehicle.. seriously. After sitting almost 2.5 hours and still no quote on my trade in.. And two test drives later. I had to leave, was promised that they would get back to me later that evening with the quote on a trade in.. Never heard. As he wanted me to come in for an appt, I was very specific that if I didn't heard.. I wouldn't come in.. So I called and left him a message.. NO return call..Yes stupidly I did really want that car.. So.. I sent TWO emails.. NO return. Yesterday.. I went and Bought my Audi A4 .. So lesson is.. Never under estimate a women.. And I wouldn't recommend this dealer to any body.. More

most pathetic dealership I've ever seen. Wish I had read the reviews at Dealer Rater before stepping into this murky house of LIARS and CHEATERS. please do not go to these crooks if you value Wish I had read the reviews at Dealer Rater before stepping into this murky house of LIARS and CHEATERS. please do not go to these crooks if you value your sanity. IMMORAL bunch of crooks these slimy bunch of xxxxx. The only reason these @HOLES are not getting a rating even below poor is that PATHETIC is not listed as a choice. Despite an obvious FAKE review above by some Colleen - most likely a dealer employee, the writing is on the wall - this is a dealership full of CROOKS More