Audi Midtown Toronto

Today’s service was handled well and politely. My service person, Jakub, was great. The problem is that I now have to come back to deal with dangerous misinformation in the sale of and applicatio My service person, Jakub, was great. The problem is that I now have to come back to deal with dangerous misinformation in the sale of and application of something sold to me by the parts department. Previously. . I am not happy about this and the inconvenience is aggravating as well. Jakub got a technician to explain the situation and problem. In addition, I absolutely want this dealt with immediately when I come in!!!!!!!! More

I have been driving for 30 years… This is easily the best experience I have had from any service department. The advisor was prompt, courteous and knowledgeable. They flat out over delivered. experience I have had from any service department. The advisor was prompt, courteous and knowledgeable. They flat out over delivered. More

1- I had summer tires stored at dealership. However, at delivery, rims were damaged (paint finishing and scratches). I purchased the tire storage as I was advised the tires were going to be t However, at delivery, rims were damaged (paint finishing and scratches). I purchased the tire storage as I was advised the tires were going to be treated carefully guaranteeing no damages whatsoever. I spoke with Chris Sawczuk (Assistant Service Manager) whom kindly took care of having the rims refinished next day. I appreciate the customer attention to repair the damages -at no cost-, however, it would have been even better not having received the rims damaged at all. Quality assurance requires improvement in this regard. 2- Loaner q3 provided by rental company was dirty; interior (dashboard, screens, seats, carpet) had not been cleaned/sanitized nor dust removed in long time. Something not expected from an Audi dealership, so, this is another area for improvement. More

Service generally very good, but this time a couple of hiccups. The cashier knew who I was because I had spoken to her about a problem with my card. I was standing around in front of her for quite some hiccups. The cashier knew who I was because I had spoken to her about a problem with my card. I was standing around in front of her for quite some time when the service rep said, "Your car is here, ready to go". I had to tell him I had not paid yet, and he said he had given the cashier the bill some time ago. She knew who I was, had my bill, saw me standing around, but did nothing. Not a serious fault, but not great either. Then after I started driving off, I noticed that the digital speed indicator had been turned off, something which I have come to rely upon. I had to pull over to a side street, and fiddle with the controls until it was set to the way I like. If the service procedure requires the speedometer to be reset, that's fine, but they should set it back to the way it was. Again, not a serious fault, but not great either. More

I found the staff very friendly and accommodating. Henry Qu the Audi Specialist is very helpful and knowledgeable about the car. I had a very good experience with this dealership. Thank you. Edwin T. Henry Qu the Audi Specialist is very helpful and knowledgeable about the car. I had a very good experience with this dealership. Thank you. Edwin T. More

Very professional and thoughtful service, punctual and efficient, great communication and service provided by Juris, great results efficient, great communication and service provided by Juris, great results More

My service was excellent punctual and very organized and timely very satisfied wth experience o erall timely very satisfied wth experience o erall More

Service impeccable from drop off to pick up and transfers to and from dealership. All my vehicle maintenance done and recall repair fixed super fast. First time service at this location and I will defini to and from dealership. All my vehicle maintenance done and recall repair fixed super fast. First time service at this location and I will definitely be back. Service advisor Jakob was solid!! More

I had a pleasant experience with Audi midtown. In particular, a special thanks to Simon Wai, for his professional and kind attitude.You would not disappointed in dealing with this team. In particular, a special thanks to Simon Wai, for his professional and kind attitude.You would not disappointed in dealing with this team. More