Audi London - Service Centre

great job Ken Thanks to Ken and Barb for making my service appointments as smooth as possible, especially in this unique situation. Much appreciated folks, stay saf Thanks to Ken and Barb for making my service appointments as smooth as possible, especially in this unique situation. Much appreciated folks, stay safe! Love the new patio! More

Thanks to the great Service Team at Audi London for excellent, efficient, thoughtful service in challenging times. The difficult conditions didn't impact the quality of the service provided. Well done excellent, efficient, thoughtful service in challenging times. The difficult conditions didn't impact the quality of the service provided. Well done team and thank you. More

Fantastic experience Came in for a service on my Audi, I was thinking about getting something newer, met with Bora and he listened to my concerns and took me to a vehicle Came in for a service on my Audi, I was thinking about getting something newer, met with Bora and he listened to my concerns and took me to a vehicle, we went thru everything and two hours later, I had bought another Audi! From start to finish, this has been a pleasurable experience. Thank you Bora for your professionalism. Can't say enough how impressed with the level of service ..Jackie Krushel More

incompetent service #2 I had car examined and held for a whole day to identify leaking exhaust which was clearly visible. After that it took a week to get the parts and anot I had car examined and held for a whole day to identify leaking exhaust which was clearly visible. After that it took a week to get the parts and another week to book an appointment for the fix. The dealer was informed that the car will be needed the same day for the family trip and i was reassured that the car will be fixed that day. On the day of the scheduled appointment half way thru the day i got the call that some of the parts can not be removed and that the car will need to stay in the shop for another day. With the big its not our problem. No loaner and no interest what you will do without the car and how you gone manage your family trip. Complete bust and ignorance. If you know you may run into issues do your checks first before taking the car apart and if you are not sure that you can fix it in the given time, maybe you should not have started the job. So for i have not have any good experience with this dealer and every visit comes with some kind of issues. Thank you for complicating my vacations!!!! More

Excellent service of Ken Brasier Ken was very helpfull, pleasant and patient throught the whole process of booking and working on our car about safety recall. We were really satisfie Ken was very helpfull, pleasant and patient throught the whole process of booking and working on our car about safety recall. We were really satisfied and happy! More

Great Service I recently purchased a new to me Audi vehicle, I called the Audi London dealership to inquire about maintenance and history of the vehicle. I spoke wi I recently purchased a new to me Audi vehicle, I called the Audi London dealership to inquire about maintenance and history of the vehicle. I spoke with Kevin on the phone and was delighted by the interaction I had with him, very informative. I booked and appointment for an oil change and was very pleased with the service Ken had provided. I will definitely be recommending this dealership to my friends and colleagues. More

incompetent service Every time i have contacted service at this location, i got very inaccurate information or no information at all. The diagnosis where never correct an Every time i have contacted service at this location, i got very inaccurate information or no information at all. The diagnosis where never correct and usually exaggerated of what was wrong. I have been charged 2hr diagnosis for a setting missed in the menus. Over all I find service people very incompetent at the job that they do especially when they try to justify technical and push diagnoses to a person that actually understands and have worked on cars before. It feels like the show with a hidden camera at the car shop. More

great service I have always had a great experience whenever I come in for a service. Barb greets me with a smile, looks after the paperwork, then comes and gets me I have always had a great experience whenever I come in for a service. Barb greets me with a smile, looks after the paperwork, then comes and gets me when everything is done. never aa problem! More

R8 Warranty Service I wanted to personally take the time to thank Kevin Dejean for providing an exceptional customer service experience during what could have been one of I wanted to personally take the time to thank Kevin Dejean for providing an exceptional customer service experience during what could have been one of the most frustrating situations for a car owner. I brought my car into Audi London when a service light came on. Immediately upon arriving with my vehicle in at the dealership, Kevin listened to my concerns and took ownership of being the key contact until the car was repaired and all issues were resolved. Kevin ensured that at each step of the way (and when progress milestones were achieved) that I was notified and provided updated timelines of the status of my car. Kevin helped provide a spare/rental car for my use while my car was being repaired at no cost to me, he dealt directly with the warranty company and made the entire process easy for me. Even though it took just over two months of prime summer time for my car to be repaired, the experience was made much better by the personal attention and care that Kevin gave. I am very grateful for the time and support that Kevin provided throughout the process and feel that he should be highlighted for providing truly exceptional customer service and care. Thank you again for all of your hard work and I appreciate everything you did! More