Audi Kitchener-Waterloo

Staff are very knowledgeable of service issues when problems arise. They are able to problem solve and correct any malfunctioning. problems arise. They are able to problem solve and correct any malfunctioning. More

I love it ,people are so friendly and always with a smile.ill be back smile.ill be back More

Adviser was very good in that he retrieved the old part and explained to me, a 90 year old woman and explained to me, a 90 year old woman More

Extraordinary customer service care and support. Very happy with this dealership after purchasing and servicing 2 vehicles over 7 years Very happy with this dealership after purchasing and servicing 2 vehicles over 7 years More

Great dealership with great service! They accommodated my late request to get me in for an appointment before my long road trip! They accommodated my late request to get me in for an appointment before my long road trip! More

Appointment was to be 1 hour for oil change turned into 3-1/2 hours. Mechanical problem that apparently all Q5 vehicles was not resolved. The next available appointment which was to take the whole day cou 3-1/2 hours. Mechanical problem that apparently all Q5 vehicles was not resolved. The next available appointment which was to take the whole day could not be booked until two weeks later. Leaving the dealership the car made twice as much noise with the mechanical problem. For a new car with only 5000 km driven on it in the first year of ownership this situation is ridiculous. We would never recommend buying an Audi to anyone. We called different people and left messages and no one called back More

Friendly and accommodating. Always happy to have my service done with my friends at KW Audi. Always happy to have my service done with my friends at KW Audi. More

Service dept. very pleasant to deal with. Was glad they would install parts I provided since no longer available with Audi do to age of car. very pleasant to deal with. Was glad they would install parts I provided since no longer available with Audi do to age of car. More

Easy access, convenient location, pleasant staff, professional service all add up to a great service experience. professional service all add up to a great service experience. More

The staff are very easy to communicate with and I am a happy camper. Nicole in service dept was very helpful ( good empathy ) and knowledgable, and gave me excellent advice. I particularly appreciate the happy camper. Nicole in service dept was very helpful ( good empathy ) and knowledgable, and gave me excellent advice. I particularly appreciate the car report on my car, excellent idea. Peter. More