Attrell Toyota

Book an appointment at 2:45pm to change winter tire with rims on. Got there 10 mins early and went into the waiting room. There were a bunch of customers who seem to be waiting for hours and there are no rims on. Got there 10 mins early and went into the waiting room. There were a bunch of customers who seem to be waiting for hours and there are no seating available. At 3:45pm went up to ask why take so long just to change tires. The service rep ask if I have an appointment and if I had check in with a service rep? He then went to talk to an auto mechanic and came back to tell me that it will be done by 4:45pm. So in total I would have to wait 2 hours just to change winter tire with rims on???? Clearly they have over book appointments with customer and don’t care how long customer would have to wait. Most horrible Toyota Service. More

Really awesome place. I had received excellent customer service by Fady M. upon my arrival , last Friday. i was very nervous about the process as it was my first time to I had received excellent customer service by Fady M. upon my arrival , last Friday. i was very nervous about the process as it was my first time to do it by myself. Fady was very helpful and showed me everything. Service was so fast plus super welcoming staff with a variety of services. Thank you Fady More

The service department often tells me more needs to be done than is expected. Suspicious. The cost of maintenance on my 2018 corolla, purchased brand new, is expensive. When you purchase a brand new car, done than is expected. Suspicious. The cost of maintenance on my 2018 corolla, purchased brand new, is expensive. When you purchase a brand new car, you expect it to be relatively easy on maintenance costs. I only have 60,000 km on this car, I am a very easy driver. The money spent on the "advice" from them is more like what you would expect if you bought a much older used vehicle. I do not leave this service department feeling good, and they always keep you waiting for hours even when you have a scheduled appointment. Why have a schedule if you do not honour it? You overbook, so you do not respect your customer's time. Example, instead of 30 minutes to 1 hour for a winter tire installation, it takes 3-and-a-half hours. Go elsewhere for car maintenance. More

The customer service is wonderful. Whenever I call they respond politely and have always been very helpful. Regarding the Service section, I am always warmly welcomed by Mr Luc at the front desk. He is ex respond politely and have always been very helpful. Regarding the Service section, I am always warmly welcomed by Mr Luc at the front desk. He is extremely polite, friendly , co-operative , and highly knowledgeable in his job. Attrell Toyota should be proud of such a sincere employee who fully satisfies customers. The financial service adviser Hamid, is very friendly, courteous ,and sincere to his work. The detailing Manager Ron is very helpful. Philip Attrell is considerate and the sales agents like Ryan, Vishal .....are very helpful. The General Manager John Attrell is the best of all, very kind, considerate ,and very humble .This is the best place to buy cars and for car servicing ! More

Worst service. They will upsell you and put broken pieces in your car, happened to me and the operations manager daryl, said I should have paid more when I was unethically up sold. He also told me I'm not ma in your car, happened to me and the operations manager daryl, said I should have paid more when I was unethically up sold. He also told me I'm not making a "partner" out of him because he ignored my emails and encouraged me to call omvic and Toyota Canada. Save your money and go to a different dealership. More

this dealership do not even deserve 1 star, they always lying, about your financing situation, the whole system from the sales people to the son of the dealership him self(Phillip Attrell) , and special sa lying, about your financing situation, the whole system from the sales people to the son of the dealership him self(Phillip Attrell) , and special salute to the biggest lair( Hammad Bahadur) More

Hello Location customer services improved by 90% after Hello Location customer services improved by 90% after Joe taking a service manager position. I like this place much better than before very fast se Hello Location customer services improved by 90% after Joe taking a service manager position. I like this place much better than before very fast service and helpful. Anyone have issues or bad experience this location feels free to contact JOE he will help you and make your day better. More

This dealership did their best in getting a Rav4 for me. They called when it was delayed, and delivered in getting the car to me.Thanks to Zubair and Wajih. They called when it was delayed, and delivered in getting the car to me.Thanks to Zubair and Wajih. More

Worst and unprofessional management. Please avoid or be humiliated by the owners. We purchased 2 brand new 2021 Highlander and the salesperson Nayab was amazing, professional and friendly. The way these ve humiliated by the owners. We purchased 2 brand new 2021 Highlander and the salesperson Nayab was amazing, professional and friendly. The way these vehicles were given to us was bad. The owner was involved and made a promise to have it fixed and offcourse blamed us for their eff up. The owner (Phillip Attrell) humiliated us and accused us. This was our 5th and last vehicle from this dealership. Please avoid this dealership at any cost. More