Alix Toyota

I leased a brand new Toyota RAV4 in 2017 from Alix Toyota After a few months my windshield defroster stoped working I took the car to Alix Toyota Service, after they checked and fixed the car ( te Toyota After a few months my windshield defroster stoped working I took the car to Alix Toyota Service, after they checked and fixed the car ( temporarily) they said, there was a broken part that we fixed It temporarily so we will call you when we receive the new part which is covered by toyota 3 years warranty so after a month no one called me, I called them instead but this time they totally changed what they said before!!!!! they’re like you need to bring your car in and we’ll try to figure out what’s the issue and if you dropped or did something that cause the problem you need to pay for the labor and part, it’ll cost you around 2000$ !!! so I couldn’t trust them anymore that’s why I took the car to another toyota service, after they checked the car they confirmed that there is broken part that got fixed temporarily so I called Alix toyota service, they refused to fix the car cause I took it to another toyota service, I called Toyota Canada after they called both services they said, we can’t do anything for you !!!! More

The worst unproffesional cold people in service I have more than 4 years of the worst experiences in my life with Alix Toyota car service ever! First of all they’ Not able to explain things in Engl I have more than 4 years of the worst experiences in my life with Alix Toyota car service ever! First of all they’ Not able to explain things in English, ONLY french! And second of all they’re so cold and seem angry that give you strong feeling they don’t want to see you again !pluse they never welcome you! and you feel they work under obligation and lots of pressures! I feel sorry for Myself that I put up all those disrespects for years only because I thought because I leased my 2 cars with them I had to go there for services too!!!!:((( More

J'ai adoré mon achat J'étais stressé de magasiner un véhicule neuf, c'était un gros achat pour moi, mais l'équipe chez Alix a su bien me conseiller et surtout respecter mo J'étais stressé de magasiner un véhicule neuf, c'était un gros achat pour moi, mais l'équipe chez Alix a su bien me conseiller et surtout respecter mon budget. J'adore ma nouvelle Corolla! Je n'ai pas eu de pression des vendeurs et j'ai trouvé leur façon de travailler très agréable. On m'a même aidé a trouver un assureur d'auto qui me coute moins chère qu'avant. More

Service après-vente pourri fait des menaces et répétait constamment d'être ouvert d'esprit mais ne l'était pas lui même, je ne ferait jamais plus affaires avec Dominic Levasseu fait des menaces et répétait constamment d'être ouvert d'esprit mais ne l'était pas lui même, je ne ferait jamais plus affaires avec Dominic Levasseur More

Bad service! Terrible service. Bad throwout bearing on 2014 Yaris (still under warranty), I visited 3 times to get it fixed and they never heard / felt it. The 4 Terrible service. Bad throwout bearing on 2014 Yaris (still under warranty), I visited 3 times to get it fixed and they never heard / felt it. The 4th time, I demand that they change it, to which they agree for $740... In their eyes, the part is good and should not be covered under warranty because it makes no sound when being spun by hand. I kept the part, talked to Toyota Canada who tell me they trust their dealers wholeheartedly. Alix will not even take the part back to have it properly analysed. Also, they took 5 days to replace the part and do an oil change, and they offer no courtesy vehicles. Never buying a Toyota again because of this... Nice way to think things through for a dealership. More

Excellent service et employés à l'écoute de vos besoins. Après avoir magasiné dans quelques concessionnaire Toyota . C'est chez Alix Toyota que je suis retourné faire l'achat de mon véhicule. Mon repré Après avoir magasiné dans quelques concessionnaire Toyota . C'est chez Alix Toyota que je suis retourné faire l'achat de mon véhicule. Mon représentant m'a bien conseiller ... et les employés des autres départements sont très gentil et accueillant. Une belle expérience de A à Z . Merci Alix . Jean-François T. More

Meilleur endroit pour entretenir sa voiture. Service très professionnel et courtois. J'ai quitté la concurrence pour aller entretenir ma voiture là. Je pense acheter ma prochaine voiture là. A+ Service très professionnel et courtois. J'ai quitté la concurrence pour aller entretenir ma voiture là. Je pense acheter ma prochaine voiture là. A+ MERCI BEAUCOUP More

J'ai adoré mon expérience J-F Lévesque J'ai adoré mon expérience chez Alix Toyota. Le service est exceptionnel et ils ont un très grand inventaire de véhicule. Le proc J-F Lévesque J'ai adoré mon expérience chez Alix Toyota. Le service est exceptionnel et ils ont un très grand inventaire de véhicule. Le processus de financement est également excellent. Le personnel est très accueillant et le service après-vente est incroyable. Je recommande fortement ce concessionnaire. Merci More

Liars or Lazy? Had the alternator broken. Still on the warranty and knew it. The first time the guy rang me, he said how much this was going to cost, plus said that Had the alternator broken. Still on the warranty and knew it. The first time the guy rang me, he said how much this was going to cost, plus said that I MUST change the battery, because it was done. I changed the battery myself 1 month ago, everything was fine, never had a prob. He didn't even check if the alternator was on warranty. Felt like a lazy friday end of the day business. Said that he would check on Monday. Fine, I said. But don't touch the battery, just boost it, I'm pretty sure that it's still good. Monday morning, calls me back. Tells me what I already know. Insists that I get a new battery. I had to say no again. The guy said ok that's your decision but I'm going to write it in the file so if there's a problem that's not our fault. 15 pm no news. Had to ring them to ask if my car was ready. Oh yes of course it is. Am I suppose to guess myself or is it your job? BTW, he says, we left the battery on charge for a while and it looks fine. Seriously?! Do I have to talk about the long waiting time when I went to get the car back, not even a look from anybody to say I saw you, I'm coming to help you, thanks for waiting? Just pay and leave, man. This is all they want. Did not even bothered to complain to them directly. Just won't go again. The first time was as bad as this one. Should have learned my lesson. More

HORRIBLE NIGHTMARE DEALER WOW THIS PLACE SUCKS, CAR WAS :"INSPECTED" WHEN I LEFT LOT THE CAR BACK WHEEL FROZE AND SMOKED UP, THE FINANCE GUY PASMINA OR SOMETHING LIKE THAT WAS WOW THIS PLACE SUCKS, CAR WAS :"INSPECTED" WHEN I LEFT LOT THE CAR BACK WHEEL FROZE AND SMOKED UP, THE FINANCE GUY PASMINA OR SOMETHING LIKE THAT WAS THE WORST SALESPERSON TRYING TO SELL EXTENDED WARRANTY ( HE IS THE FINANCE MANAGER) HE GOT SO AGITATED I THREATENED TO NOT BUY CAR ( WISH I DID) THEY TOLD ME IT WAS IND OF TOYOTA CERTIFIED WHATEVER THAT MEANS, I HAD TO FIX THERE SHODDY REPAIR WORK ON HANDBRAKE, FROM SALES ( EVEN PRICING BUT THATS MY FAULT I'M THE SUCKER) TO FINANCING TO SERVICE JUST A DISASTER DEALER More