Alberta Honda - Service Centre

2016 Pilot - Northern Canada Use. Safety Concern unresolved Dealer unable to correct issue - Power windows stay down -20 temperatures. Must pull over when safe location along highway is found and force windows Dealer unable to correct issue - Power windows stay down -20 temperatures. Must pull over when safe location along highway is found and force windows up.. Took three men 20 minutes first time it happened in Northern Alberta. Motors may too week to close. Service Technician said motors are not as powerful as they were on older vehicles. Technician Could not pin point problem after 6 hrs in dealer. Service Advisor informed me they may need to be lubed when SUV was first dropped off. Returned to -20 Temperatures today and tried one of the pass trouble windows, thank goodness I was in my driveway, took ten minutes to force window passenger side up. - Defogger not clearing side rear windows and drivers side - told by service Manager to turn window defogger on Full and recirculate the air in cab. If dealer to trouble shoot, I would have to pay. - Sales did not honor verbal/text agreed to contract to provide Winter Matts, Told Sales guy no longer works for dealership. - will keep you posted on outcome. More

Poor Service Took my car in regarding a recall notice from Honda Canada regarding the power steering cord. Alberta Honda informed me the power steering cord was re Took my car in regarding a recall notice from Honda Canada regarding the power steering cord. Alberta Honda informed me the power steering cord was replaced. Shortly after steering wheel became stiff to move and unable to make turns. Took vehicle into my personal mechanic and he informed me my power steering cord was installed incorrectly and was about to fall off. Mechanics are not properly trained to repair vehicles. Contacted Service Manager and General Manager and they were not willing to discuss the matter. Said if I had a problem with my vehicle I should have returned to Alberta Honda. Obviously the Mechanic and Service Manager signed off on the work order. Attempted to bring this up with the Principle of Alberta Honda as per Honda Canada but they refused to provide me with their contact information. Never use Alberta Honda for car repairs. They would rather see their customers in car accidents than repair their vehicles properly. Honda does not stand by there work. More

Don't honor their contracts, Bait and switch Bought a car from this dealership two years ago. had written in contract that get a courtesy car when car is in for services. They have yet to off Bought a car from this dealership two years ago. had written in contract that get a courtesy car when car is in for services. They have yet to offer one, just asked for one and the comment was that the recall will not take long. Also when bought the car we bought it on the condition that it could have heated seats added, once paid the down payment could no longer get the heated seats. More

Never Purchase Honda Hybrid!!! My first car was a 2002 Honda Civic Si, then I bought a used 2007 Honda Civic Hybrid, I have always had my services done at Waterloo Honda while I liv My first car was a 2002 Honda Civic Si, then I bought a used 2007 Honda Civic Hybrid, I have always had my services done at Waterloo Honda while I lived in Ontario and Alberta Honda since I have been living in Edmonton. I recently went in to get a check engine light diagnosed, they did a quick diagnostics in front of me, I was told I would get full description of the issues and the amount to fix it. When I went back 2 hours later the guy had the same paper and I didn't get any paper stating what the problem was for my record, he told me they didn't do that because they only kept record. I paid $172 for Alberta Honda to keep record of the problem, the truth is they never performed the actual diagnostics and I was giving the quick version. But he offered me a complementary car wash, that I would have to wait 30 minutes to an hour, I declined, I will never go back to Alberta Honda ever again. I was told that the IMA battery was done and I was quoted over $5500 to fix it. I did a quick google search about this issue and found out there was a class action lawsuit against Honda for these IMA batteries dying on customers. I called Honda Canada customer service and they told me the class action lawsuit only covered 9 years and 150,000 km warranty. The car is probably worth $5000 to $5500, my plan was to purchase a brand new Honda HR-V in the summer of 2017. I'm just going to keep driving this car until the IMA battery dies because I can't sell this lemon to anyone else. Next time I will do research on the car maker, and the dealership that will be servicing my next new small SUV AWD. More

DO NOT GO TO THIS LOCATION I have a very bad experience so I highly recommend not to take your car for service at this location. Before couple of months, I drop my car Honda CRV I have a very bad experience so I highly recommend not to take your car for service at this location. Before couple of months, I drop my car Honda CRV for service and after few hours I received a call from this location telling me you need to change your filters and we need to alignment to your wheels. They will scare you to the death by telling this could happen or that could happen to your car if you don't do it. So at that time I went ahead with whatever they suggested and I got a bill of $600.00. This morning I went again to this location for oil change and without checking they told me you need to change your filters. I was like how do you know without checking as I already change my filters before couple of months. His response was oh I didn't know that. This location wont see me anymore there. Some problems even though don't exist in your car but they will create one so that they can have more money. DO NOT GO TO THIS LOCATION. More

worst service-don't bother booked an appointment with them for brake service and Oil, upon arrival they changed the price and then offered a $ higher quote than Go Honda Edmonto booked an appointment with them for brake service and Oil, upon arrival they changed the price and then offered a $ higher quote than Go Honda Edmonton, when I quoted Go Honda price, the service Adviser (Brian) who was acting as if he was doing me a favour decided to match the price. When I said I will rather give my business to Go Honda who offered me $40 off without any bargain he said "I believe you are taking advantage of my kindness" It just pissed me off and I refused to do any business with them even if they offered me a lower price than Go Honda More

Unfair treatment and unexplained charge I took my Honda pilot for airbag recall. The customer service associate asked me to pay for the unauthorized inspection, which I did not ask for. The I took my Honda pilot for airbag recall. The customer service associate asked me to pay for the unauthorized inspection, which I did not ask for. The lady over the desk threaten me to not to release my car until I pay and she told me to go home without my car. I left my kids at home and I have to rush home. I tried to explain to her, and to another guy,who told me, he is the in charge person for the day. Nobody was willing to listen to my concern and they tried to twist my complain. It was a straight lie but I have no option because if I leave the car there and go home, it gonna cost me more. I was not happy the way they are trying to make me pay for their fault. I have been their customer for a while but I was so disappointed and they just robbed me in the day light. This is my second time to disappoint me. Last year I took the same car for service and the tech scratched my car on the derivers side. I showed them and they just pained the scratch,which was removed after a week. I paid about couple of hundreds to fix that in other place More

Botched repairs and bad customer service Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointe Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointed. Can't imagine buying a car here or having any other repairs done. More

Almost choked when I saw the final bill The people were friendly but the service advisor was not knowledgable about the mechanical issues. Two things you should be aware of before taking you The people were friendly but the service advisor was not knowledgable about the mechanical issues. Two things you should be aware of before taking your car to a dealer for out of warrantee repairs. One, They charge about $150 per hour to diagnose the problem. This fee is added to the final repair. Two, there is a shop fee of $50 which is not mentioned until you are ready to pay. Be sure to ask lots of questions when they give you the estimate. When they called me with the estimate I got the impression that the exhaust manifold needed to be changed. Turns out it was a manifold gasket and catalyst shield. The final bill including the oil change was $631.30. I wouldn't feel so bad if the person had the ability to explain what was done to my van and why. More

Amazing Customer Service I had an epic car failure. I am a younger single gal living alone in the city. I also own a business. Being carless was not an option. The workers too I had an epic car failure. I am a younger single gal living alone in the city. I also own a business. Being carless was not an option. The workers took my car in loaned me a car and made my epic car failure as simple as it could be. More