Alberta Honda - Service Centre

Botched repairs and bad customer service Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointe Alberta Honda botched the repairs done on my Honda Fit at the and they are completely unwilling to stand behind their work. I'm extremely disappointed. Can't imagine buying a car here or having any other repairs done. More

Almost choked when I saw the final bill The people were friendly but the service advisor was not knowledgable about the mechanical issues. Two things you should be aware of before taking you The people were friendly but the service advisor was not knowledgable about the mechanical issues. Two things you should be aware of before taking your car to a dealer for out of warrantee repairs. One, They charge about $150 per hour to diagnose the problem. This fee is added to the final repair. Two, there is a shop fee of $50 which is not mentioned until you are ready to pay. Be sure to ask lots of questions when they give you the estimate. When they called me with the estimate I got the impression that the exhaust manifold needed to be changed. Turns out it was a manifold gasket and catalyst shield. The final bill including the oil change was $631.30. I wouldn't feel so bad if the person had the ability to explain what was done to my van and why. More

Amazing Customer Service I had an epic car failure. I am a younger single gal living alone in the city. I also own a business. Being carless was not an option. The workers too I had an epic car failure. I am a younger single gal living alone in the city. I also own a business. Being carless was not an option. The workers took my car in loaned me a car and made my epic car failure as simple as it could be. More

Shahid excellent person and very friendly and was not pushy or forcing me would recommend richard to anyone looking to buy new or used cars he will do his be excellent person and very friendly and was not pushy or forcing me would recommend richard to anyone looking to buy new or used cars he will do his best to help you out. More

"First time Car buyer Experience" I am a new customer & a first time buyer, I am lucky that I found this dealership. Once I entered the entrance door, I can see those faces with a sm I am a new customer & a first time buyer, I am lucky that I found this dealership. Once I entered the entrance door, I can see those faces with a smile, especially Richard Lam, he's so friendly and he explained well all the things that we need to know. Also in Finance Amit Baid & Ray Tarrabain were very helpful & gave me good deal. To total it, their customer service is excellent. From the first day I bought the car, until services done, I was really treated well. I would gladly & highly recommend Alberta Honda to my friends, relatives and colleague, Keep up the Good Work Guys! Julie SC More

The battery in the Honda CRV 2011 is undersized. It keeps going dead if the vehicle is not driven regular. If you leave it sit for more than a week, the battery will be dead when you try to start it. If you going dead if the vehicle is not driven regular. If you leave it sit for more than a week, the battery will be dead when you try to start it. If you go on vacation, have someone start your car on a regular bases or it will not take you home from the airport. Talked to the dealer and to customer service head office, no help from anyone. I will not buy another Honda for that reason. This was a problem from the day I bought the car. More

I HAVE GONE THERE AND DONE BUSINESS WITH THEM FOR OVER A DECADE. TOOK MY VEHICLE TO GET MY TIRES SWAPPED TO WINTER. I NOTICED THAT ALL THE PEOPLE IN THE SERVICE DEPARTMENT WERE NO LONGER WORKING THERE. DECADE. TOOK MY VEHICLE TO GET MY TIRES SWAPPED TO WINTER. I NOTICED THAT ALL THE PEOPLE IN THE SERVICE DEPARTMENT WERE NO LONGER WORKING THERE. THEN I NOTICED THE SALES PEOPLE WERE ALMOST ALL NEW. THEY BROUGHT IN ALL NEW PEOPLE. IT SEEMED SUSPICIOUS. WHILE WAITING FOR MY VEHICLE, I WATCHED A SALESMAN LITERALLY SCREW OVER A CUSTOMER WHO HAD JUST BOUGHT A NEW VEHICLE. AFTER WAITING OVER 2 HOURS (A LONG TIME TO CHANGE TIRES SINCE I HAD AN APPOINTMENT) THE SERVICE GUY COMES OVER AND SAYS THAT THEY INSPECTED MY VEHICLE AND FOUND THAT THE BALL JOINTS NEEDED TO BE REPLACED AND THAT IT WAS SO BAD THAT IT WAS DANGEROUS TO DRIVE. THEY ALSO SAID THE SUSPENSION BUSHINGS, THE BELTS AND OTHER ITEMS NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE BILL FOR PARTS AND LABOUR WOULD BE ALMOST $2500! WHAT THIS DUMB-xxx DID NOT KNOW WAS THAT I HAD JUST RECENTLY SWAPPED OUT THE DRIVE-TRAIN WITH A NEW ONE WITH ALL NEW BELTS SO I WAS ON TO HIM. I DECLINED THE SERVICE, HE GOES AWAY AND COMES BACK IN A FEW MINUTES AND SAYS THAT A SECOND MECHANIC LOOKED AT THE BALL-JOINTS AND THOUGHT THEY WERE IN EVEN WORSE CONDITION THAN THE FIRST MECHANIC AND REALLY PUSHED FOR ME TO GET IT DONE ON THE SPOT. THE BILL FOR JUST ONE BALL-JOINT AND NECESSARY ALIGNMENT AFTER WOULD BE ONLY $600. I DECLINED AGAIN AND SAID TO JUST GIVE ME BACK MY VEHICLE. THEY GAVE ME THE BILL FOR THE TIRE SWAP AND INCLUDED STATEMENTS OF HAVING ADVISED THE OTHER SERVICE WAS NECESSARY BUT REFUSED BY THE CUSTOMER, TO ABSOLVE THEM OF LIABILITY IF SOMETHING HAPPENED AS AN ADDITIONAL SCARE TACTIC. UNBEKNOWNST TO THEM, I USED TO WORK AS A MECHANIC AT A DEALERSHIP LONG AGO. I TOOK MY VEHICLE TO ANOTHER MECHANIC WHO IS A FRIEND, WE WENT THROUGH THE ENTIRE SUSPENSION AND FOUND THAT ALL THE BALL-JOINTS WERE IN PERFECT CONDITION. THE BUSHINGS WERE PERFECT AS WELL WITH NO PLAY (LOOSENESS) BUT WERE IN NEED OF A GREASING. NONE OF THE WORK THAT THEY WERE INSISTING TO BE DONE WAS REQUIRED! THEY WERE ATTEMPTING TO COMMIT CRIMINAL FRAUD. THIS DEALERSHIP GOT RID OF THE REGULAR STAFF, BROUGHT IN ALL NEW PEOPLE AND THEY ARE USING HIGH PRESSURE TACTICS ON THEIR CUSTOMERS AND LIE TO THEM TO PERPETRATE FRAUD AND THEFT FOR SALES, PARTS AND SERVICE. I FEEL BAD FOR THE CUSTOMERS WHO RELY ON THEM TO BE HONEST BECAUSE THEY DON'T HAVE THE EXPERTISE TO KNOW BETTER. I ENCOURAGE ANYONE WHO HAS GONE THERE AND ADVISED THAT WORK IS NEEDED TO GO SOMEWHERE ELSE FOR A SECOND OPINION FIRST. DO NOT GO TO ALBERTA HONDA. YOU CANNOT TRUST THEM. I HAD DONE BUSINESS THERE FOR OVER A DECADE. AFTER THIS, I WILL NEVER DO BUSINESS WITH THEM OR GO BACK TO THEM AGAIN. IT TAKES A LIFETIME TO BUILD A REPUTATION, BUT ONLY ONE STUPID ACT TO DESTROY IT. More