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234 Reviews of Alberta Honda - Service Centre
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November 18, 2018
"Let The Buyer Beware" the ALBERTA HONDA business model CAVEAT EMPTOR Alberta Honda will not help you to an economical solution. It won't give you good advice about how best to deal with a problem with y CAVEAT EMPTOR Alberta Honda will not help you to an economical solution. It won't give you good advice about how best to deal with a problem with your Honda. Its Service Department will take you money even if it doesn't have the expertise for the problem your Honda is having. It will also hold your car hostage when you refuse their service once you catch them trying to overcharge you. A young (female) family member went to Alberta Honda for a very simple exhaust pipe solution, on my recommendation (to my shame). She was given a $1200+ quote. This despite the fact that the actual muffler had been replaced within the previous year by Kamloops Honda (a more reputable business). She had a simple rusted exhaust pipe problem. When three muffler shops in the vicinity all scoffed at the $1200+ quote and each offered her a free inspection and quote, we called Alberta Honda about this. The Service Department manager's defence was an indignant "Well, we're not a muffler shop". Of course, the "service Coordinator" conveniently omitted mentioning this when speaking to a young person with limited experience. The final insult was that Alberta Honda would not release the vehicle to go to the other shop until she paid a $90+ "Inspection Fee". This was originally quoted at $75 but mysteriously, when we told them we were taking our business elsewhere additional "shop fees and materials" were added to the bill. "Let The Buyer Beware" is clearly the business model and motto at Alberta Honda. CAVEAT EMPTOR ca·ve·at emp·tor /?kave?ät 'em(p)?tôr/Submit noun the principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made. More
by Former, loyal customer since 1996
Employees Worked With
Jamie Service Coordinator, Maria Service Manager
September 01, 2018
Great dealer Just got my first car couple weeks ago. Richard is a friendly and knowledgeable dealer. Also I got great price for my new car. Thank you. Just got my first car couple weeks ago. Richard is a friendly and knowledgeable dealer. Also I got great price for my new car. Thank you. More
by Siyu
Employees Worked With
August 29, 2018
WORST DEALERSHIP EVER I have been a customer for Alberta Honda for over 5 years. I took my car for repair and detailing on August 21. I picked the car on Saturday August 25 I have been a customer for Alberta Honda for over 5 years. I took my car for repair and detailing on August 21. I picked the car on Saturday August 25 but i realized before leaving the compound the eject button for the Cd was missing. I made u turn and informed the problem Melisa the service advisor and she told me to come back on Monday August 27 so they can order the part for me. I went to dealership today and i was asked if i have a proof? I have been bringing my Crv since 2014 for service at Alberta Honda did i asked for parts missing before? why know? I filed complaint with BBB and i will go public with my story and seek legal action if the issue is not resolved immediately. My advise to others PLEASE STAY AWAY FROM ALBERTA HONDA,they rip you off.Common man/woman has no place in their businesses. I loved and driven Honda for a long time but due dishonest dealership i am done with Honda. SHAME ON ALBERTA HONDA. More
by Dakat
Employees Worked With
Melissa
July 29, 2018
Fantastic Customer Service !! We brought our Accord in from out of town after a bad experience at our home town dealership. That right there is a hard customer to deal with for a We brought our Accord in from out of town after a bad experience at our home town dealership. That right there is a hard customer to deal with for a service advisor but Melissa Pacheco welcomed us and gave us such professional courteous service. She listened to us, was polite, explained things well, while always making us know we were getting our needs met all the way. Even after our service was done, fantastically and promptly, we called back with a couple of questions and she got back to us with answers in a timely and still so courteously. Best customer service ever!! Fantastic Honda Dealership! We also sent a big thank you to Service Manager David Elgie and Shop Foreman Glen Lewis for their professional exceptional work via email, hope it is passed on to you all. Thank you all so much!! More
by Hanvold's
Employees Worked With
Melissa Pacheco David Elgie Glen Lewis
May 31, 2018
Excellent service Melissa in service was great during my first servicing done at Alberta Honda. Answered all of my questions and called me promptly when my vehicle was Melissa in service was great during my first servicing done at Alberta Honda. Answered all of my questions and called me promptly when my vehicle was done. Would definitely recommend servicing at Alberta Honda. More
by Maejohn
Employees Worked With
Melissa Pacheco
May 28, 2018
Great guy I met Brandon at a bus stop when my car stopped working and he made conversation with me and just so happened to be a Honda expert. He was extremely I met Brandon at a bus stop when my car stopped working and he made conversation with me and just so happened to be a Honda expert. He was extremely helpful at and kind, took time out of his day and helped refer me to the right people and sent me on my way. Great guy. More
by fzysideup
Employees Worked With
Brandon Sim
May 24, 2018
Service Adviser- Melissa went to Albert Honda to get a service and was helped by a very pleasant young lady, Melissa. she explained what was done to my vehicle and any recomm went to Albert Honda to get a service and was helped by a very pleasant young lady, Melissa. she explained what was done to my vehicle and any recommendations they had for me and costs. was a great experience and I would recommend this dealership and adviser to my family and friends! lucy More
by lucy Horb
Employees Worked With
Melissa Pacheco
May 19, 2018
servicing No body there really listened to my concerns except Colin sales guy. Tried to get a air filter for my 2006 civic. They wanted to charge me for a 1 min No body there really listened to my concerns except Colin sales guy. Tried to get a air filter for my 2006 civic. They wanted to charge me for a 1 min job. Also tried to get a wiper blade that turned into a hassle also More
by TJW
Employees Worked With
Colin Hegerat
May 18, 2018
Customer service I came into your dealership for service and was met with a very kind and helpful young lady Melissa Pacheco excellent customer service very good exper I came into your dealership for service and was met with a very kind and helpful young lady Melissa Pacheco excellent customer service very good experience More
by Maria
Employees Worked With
Melissa Pacheco
May 16, 2018
Smart key Excellent service! Very helpful staffs and friendly! Got the keys done less than 1-hr ! Definitely recommend to anyone wants their vehicle done by the Excellent service! Very helpful staffs and friendly! Got the keys done less than 1-hr ! Definitely recommend to anyone wants their vehicle done by them. Very satisfied the outcome! More
by Troy505
Employees Worked With
Melissa Pacheco
