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Alberta Honda - Service Centre

Edmonton, AB

4.6
234 Reviews

234 Reviews of Alberta Honda - Service Centre

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January 23, 2022

poor service!!! book my car for oil change and window rubber change 2 weeks ago but end up lining up in the express oil change and they just lubricate my window for second time!!! More

by marycerv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Jan 25, 2022 -

Alberta Honda responded

Hi marycerv. We sincerely apologize that our service was not satisfactory. We always aim to provide excellent customer service and carry our business with the highest standards. It is of deep concern that our standards were not met in your customer experience. We would like to understand what happened during your visit better, and you are welcome to contact our Service Manager at 780-474-8595.

January 13, 2022

Melissa was excellent to deal with, she understood the problem and found a great solution More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jan 13, 2022 -

Alberta Honda responded

Hi Ken. Thank you for the 5-star review! Customer experience is our top priority, and we are happy that Melissa was of assistance. Our commitment is always to you the customer, and we look forward to seeing you again.

January 10, 2022

The Service Advisor Melissa was very helpful and took the time to explain about Honda Canada bulletin More

by Shamee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one
Jan 10, 2022 -

Alberta Honda responded

Thank you for the great review Shamee! We always strive to provide the best service possible, and we are glad you chose Alberta Honda!

January 08, 2022

Alberta Honda service advisor Rebecca very professional and she provided excellent services, I am very happy they solved my vehicle problem. Excellent service!! More

by Gurbachan Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca provided excellent service.
Jan 10, 2022 -

Alberta Honda responded

Hi Gurbachan. Thank you for rating us 5-stars. Customer experience is our top priority, and we are happy that Rebecca was of assistance. Our commitment is always to you the customer, and we look forward to seeing you again.

December 18, 2021

If you want your vehicle to be in worse shape then how you left it, then this is the place to take it! Trust me -go elsewhere! More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Dec 28, 2021 -

Alberta Honda responded

We are sorry you feel this way Disappointed. Every review is important to us and we apologize that you’ve had a less than 5-star experience at our dealership. Customer experience is our top priority, as such we are always open to your suggestions on how we can improve in this regard. You are welcome to contact our Service Manager at 780-474-8595, so we can understand the situation better.

April 17, 2021

Worst honda dealership and customer service in Edmonton it takes almost 5 hours to change a 1 new tire even i booked early in the morning More

by Jake
Recommend Dealer
No
Employees Worked With
Melissa pacheco
Apr 20, 2021 -

Alberta Honda responded

Hi Jake. Thank you for bringing this to our attention, and we apologize that your visit didn’t exceed expectations – this is not typical for our dealership. Customer service and experience is our #1 priority, and you are welcome to speak to our Service Manager to help us understand the events of your visit better. Our Service Manager can be reached at 780-474-8595.

March 08, 2021

Great guy. Energetic and funny person, and knows how to get down to business and keep you entertained at the same time. Highly recommend Michael (Biz). More

by Alan Gatorsgon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biz Orchard
Mar 08, 2021 -

Alberta Honda responded

Thank you for sharing your experience at our dealership Alan! We're so glad you are happy with the service Michael and the team could provide. We look forward to seeing you again!

December 01, 2020

Two of my family members got their car on this dealership way back and I got my car here back in 2017 and everything was okay on the Sales Dept. side until I got my first few service through them until I rea More

by JKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Mah
Dec 08, 2020 -

Alberta Honda responded

Hello JKC. We appreciate that you took the time to leave us your comments and concerns. Customer experience is our top priority, and we service vehicles with the purpose that you continue to find the maximum value, life, and safety in the vehicle you purchased from us. Our policy in service is to always maintain the utmost transparency in the work that we perform on any vehicle. However, we recognize that you do have your concerns, and you are welcome to talk to our Service Manager at 780-474-8595.

October 29, 2020

Waited over an hour for a “ten minute” re-torque after spending over a thousand dollars on my maintenance. Unbelievable. no communication until I asked. More

by Cjs.snider
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Oct 30, 2020 -

Alberta Honda responded

Hi Cjs.snider. We apologize for your recent service experience, it is not typical of our dealership. Customer service is our top priority and your comments are extremely important. Your review has been forwarded to our management team to ensure better customer service now and in the future.

September 29, 2020

Brought my vehicle in for service. The assistant manager Brain was extremely professional and informative about the repair. Clear explanation on the procedure of the repair. I highly recommend this dealersh More

by Greig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rashid
Oct 23, 2020 -

Alberta Honda responded

Hi Greig. Thank you for visiting Alberta Honda Service, and for your high recommendation. We are happy we could assist!

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