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Alberta Honda - Service Centre

Edmonton, AB

4.6
237 Reviews
Call Service Center (780) 474-8595

237 Reviews of Alberta Honda - Service Centre

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January 31, 2022

Service department was great. Rebecca was helpful and explained everything that was done to my vehicle. More

by jerrico.pangilinan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca dasilva
Report | Print
Feb 07, 2022 -

Alberta Honda responded

Thank you for choosing our dealership, and leaving the ultimate rating Jerrico! We are happy to have been of service.

January 30, 2022

Good communication for booking and service. Alberta Honda is located close by. Since the SUV has only 30,000 km. I wasn't expecting many problems. More

by LNB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Feb 07, 2022 -

Alberta Honda responded

Thank you for the 5-star rating! We always strive to provide the best service possible, and we are glad you chose Alberta Honda!

January 28, 2022

Nothing changed. Comprehensive coverage is gone but did not bother to use honda plus coverage. Won't come back for sure. More

by HM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle
Report | Print
Feb 14, 2022 -

Alberta Honda responded

We are sorry you feel this way HM. We want to know how your experience could have been improved, please give us a call at 780-474-8595, and ask for the Service Manager.

January 23, 2022

poor service!!! book my car for oil change and window rubber change 2 weeks ago but end up lining up in the express oil change and they just lubricate my window for second time!!! More

by marycerv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Report | Print
Jan 25, 2022 -

Alberta Honda responded

Hi marycerv. We sincerely apologize that our service was not satisfactory. We always aim to provide excellent customer service and carry our business with the highest standards. It is of deep concern that our standards were not met in your customer experience. We would like to understand what happened during your visit better, and you are welcome to contact our Service Manager at 780-474-8595.

January 13, 2022

Melissa was excellent to deal with, she understood the problem and found a great solution More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Jan 13, 2022 -

Alberta Honda responded

Hi Ken. Thank you for the 5-star review! Customer experience is our top priority, and we are happy that Melissa was of assistance. Our commitment is always to you the customer, and we look forward to seeing you again.

January 10, 2022

The Service Advisor Melissa was very helpful and took the time to explain about Honda Canada bulletin More

by Shamee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one
Report | Print
Jan 10, 2022 -

Alberta Honda responded

Thank you for the great review Shamee! We always strive to provide the best service possible, and we are glad you chose Alberta Honda!

January 08, 2022

Alberta Honda service advisor Rebecca very professional and she provided excellent services, I am very happy they solved my vehicle problem. Excellent service!! More

by Gurbachan Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca provided excellent service.
Report | Print
Jan 10, 2022 -

Alberta Honda responded

Hi Gurbachan. Thank you for rating us 5-stars. Customer experience is our top priority, and we are happy that Rebecca was of assistance. Our commitment is always to you the customer, and we look forward to seeing you again.

December 18, 2021

If you want your vehicle to be in worse shape then how you left it, then this is the place to take it! Trust me -go elsewhere! More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Dec 28, 2021 -

Alberta Honda responded

We are sorry you feel this way Disappointed. Every review is important to us and we apologize that you’ve had a less than 5-star experience at our dealership. Customer experience is our top priority, as such we are always open to your suggestions on how we can improve in this regard. You are welcome to contact our Service Manager at 780-474-8595, so we can understand the situation better.

April 17, 2021

Worst honda dealership and customer service in Edmonton it takes almost 5 hours to change a 1 new tire even i booked early in the morning More

by Jake
Recommend Dealer
No
Employees Worked With
Melissa pacheco
Report | Print
Apr 20, 2021 -

Alberta Honda responded

Hi Jake. Thank you for bringing this to our attention, and we apologize that your visit didn’t exceed expectations – this is not typical for our dealership. Customer service and experience is our #1 priority, and you are welcome to speak to our Service Manager to help us understand the events of your visit better. Our Service Manager can be reached at 780-474-8595.

March 08, 2021

Great guy. Energetic and funny person, and knows how to get down to business and keep you entertained at the same time. Highly recommend Michael (Biz). More

by Alan Gatorsgon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biz Orchard
Report | Print
Mar 08, 2021 -

Alberta Honda responded

Thank you for sharing your experience at our dealership Alan! We're so glad you are happy with the service Michael and the team could provide. We look forward to seeing you again!

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