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Alberta Honda - Service Centre

Edmonton, AB

4.6
234 Reviews

234 Reviews of Alberta Honda - Service Centre

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October 25, 2022

Promised time of 3-4 hrs became 5. 5 hrs. No update on what is happening. Was needed to go to service bay just to get an update on the service status of the car. Car was not washed, was More

by recca_hanabishi214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 26, 2022 -

Alberta Honda responded

Hi Recca. Thank you for taking the time to share your recent experience at our dealership. Customer experience is our top priority, and we are constantly trying to improve in this regard. Our commitment remains to you the customer, and your concern has been brought to the attention of our management team. If there is anything else that you haven't shared in your review you are welcome to contact our Service Manager at 780-474-8595.

October 21, 2022

Service agent Rebecca Da Silva did a great job facilitating the services my car needed. More

by Olive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. 10/10
Oct 25, 2022 -

Alberta Honda responded

Hello Olive. Thank you for sharing this great review about your recent experience. We are committed to providing the best possible service at all times, and we are glad that Rebecca could assist you.

October 09, 2022

Fredi was awesome very kind and knowledgeable. He asked me all the right questions to help me choose my vehicle. I really felt like family as I probably went there about seven or eight times befor More

by Rejaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredric (Farid) Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Alberta Honda responded

Thanks for coming to see us, and for sharing your experience and review Rejaa, it is appreciated! Customer service is always our top priority, and we are glad Fred was able to assist you to your satisfaction.

October 07, 2022

Takes forever for the service Need to phone them for follow up then you'll find out your vehicle is done and just sitting around. More

by Vtec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca
Oct 11, 2022 -

Alberta Honda responded

Hi Vtec. Every review is important to us and we apologize that you’ve had a less than 5-star experience at our dealership. Customer experience is our top priority, and your comments have been forwarded to our management team. If there is more to this situation than what was described, you are also welcome to speak to our Service Manager at 780-474-8595.

October 05, 2022

Service rep, Danielle is fantastic! And the mechanic who diagnosed & did the work was great. Went here for 2nd opinion on 1 issue & they also were able to diagnose/fix another issue t More

by cl.mah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lemoignan (service dept.)
Oct 11, 2022 -

Alberta Honda responded

Hi cl.mah! We're happy to hear you had such a great experience at our dealership. If you need anything else, please don't hesitate to reach out to us again!

October 03, 2022

Melissa was great at following up on my recent service appointment, she contacted me following my appointment to make sure everything was good. I had a few questions for her which she was able to answer e More

by Pam Ticehurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
Oct 04, 2022 -

Alberta Honda responded

Hello Pam! We are happy to hear you had such a great experience in your recent visit to our service department, and that Melissa was able to assist. We thank you for choosing our dealership to service your vehicle, and if there is anything else we can do please let us know!

September 29, 2022

We always receive the best quality of service and time with Alberta Honda Service department. Melissa is a valued employee that should be recognized for her excellent customer service! More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 04, 2022 -

Alberta Honda responded

Thank you for sharing your review Rhonda! We're so glad you are happy with your experiences when visiting our service department, and we agree - Melissa is a great help!

September 23, 2022

Danielle is awesome she gets it done, I recommend this location and it’s service department More

by Cal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 11, 2022 -

Alberta Honda responded

Hello Cal! We are happy to hear you had such a great experience with your recent visit to our service department. Our priority is your experience, and we thank you for choosing Alberta Honda to service your vehicle!

September 14, 2022

Clean premises, nicely appointed waiting area, nice people, provides 'shuttle' service, respectful of my property, complimentary car wash, weather permitting More

by Painful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 14, 2022 -

Alberta Honda responded

Hello Painful. Thank you for sharing this great review about your recent experience. We are committed to providing the best possible service at all times, and we are glad that our service team could assist you.

September 13, 2022

Oil Change, young lady was great. They did it in the time they said and complementary car was…awesome. Thanks. More

by CurtisUffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Sep 14, 2022 -

Alberta Honda responded

Thanks for coming to see us Curtis! We are glad that we could help, and we appreciate your business! If you need any other help with your vehicle, please let us know.

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