Alberta Honda

Alberta Honda was a great place to deal!! Juliet was awesome to deal with, got me the vehicle that fits my needs. I would highly recommend coming into this dealership. Ask for Juliet/Giovanni Juliet was awesome to deal with, got me the vehicle that fits my needs. I would highly recommend coming into this dealership. Ask for Juliet/Giovanni More

Worst dealership ever! WORST dealership ever! Purchased a 2015 jeep Cherokee from alberta honda and after driving it for 4 months the power steering rack just became faulty WORST dealership ever! Purchased a 2015 jeep Cherokee from alberta honda and after driving it for 4 months the power steering rack just became faulty all of a sudden while I was turning at the traffic lights. Reached out to the dealership since it had not been that long since the purchase and the vehicle has not been used for regular commute just drive within the city usually to run errands like groceries and shopping. Well to my dismay alberta Honda was not willing to help with my problem gave me the run around then finally let me tow the vehicle to them so they could try to figure out what was wrong. When they failed to figure out what was wrong they sent it to their sister dealership since they are a Chrysler dealership. Later on I was advised by the sister dealership the power steering rack was damaged and needed to be replaced, the cost of the repairs came to $4,000 and it needed to be paid right away or they will tow the vehicle to the address I would give them if I did not have the funds. This was unexpected and $4,000 was not money I had to pay right away so I reached out to Alberta Honda again to see if there was a way they could help me. The manager (Patrick) I spoke with said he would review my file and call me back. When he called me back he said they could do a trade in for my vehicle and try to keep payments the same as I was currently paying on the jeep. He advised me to go in and see what they had available. When I went in I was thinking it would be a trade in for a preowned vehicle but to my surprise it was for a brand new 2019 SUV and of course payments were super high. I asked about seeing what the numbers would come to if I settled for a smaller vehicle (Honda civic 2019) numbers were still high but bearable but my insurance was going to end up going up by $60 so there would be no savings there. I figured let me sleep on it and get back to them. Shocker though was my vehicle would be traded in for 12 grand almost less than 50% of what I got it for and they had already found a jeep dealership that would take it for 11 grand. Now I may not have taken business studies in college but it's also not rocket science that the math is off. When I realized that I asked if I could do a trade in for a used vehicle I was told that option was not available. I was told they could run my credit regarding a new purchase then pay off the existing loan on the jeep and I start afresh with the Honda civic. I asked if they could just help in paying for the cost of repairs considering it was just too soon for me to be doing a major repairs to the vehicle after a recent purchase...that was not an option either. Since they seemed so rigid in options available i told them i would get back to them the next day after discussing with my family. That evening i discussed my situation with my family to get their input. Afterwards I decided it's better I get my vehicle towed back to my house and shop around for a mechanic that will charge me less than the $4,000 then get vehicle fixed. I contacted Alberta Honda (Scott) the next morning and advised them to cancel the credit application and that I will just get the vehicle fixed on my own. After that I called their sister dealership to give them the address to tow the vehicle to but to my surprise they were willing to work with me and see how they could be of assistance. The manager David said he would look into my issue and see if there was a way they could fix the problem for less and also keep me as a customer. Later that day he called me back and advised me the vehicle could be fixed for $2,205. He sent me the paperwork and he saved the day. The next day I got a call from alberta Honda (Kumar) offering me to trade in for a preowned vehicle. I told him I will get back to him after discussing with my family. After considering how, when I was in tears and asked if they could do that the day I went in for the trade in they said that was not an option and now after I am able to get the vehicle fixed for less that's an option. I called him back and said no thank you but alberta Honda could chip in for repairs. He said no we dont do that and the call ended. My trust in the dealership got eroded with how things played out and even in trying to redeem themselves now, I still struggle to see their customer focus. Maybe if they could have been the ones to talk to their sister dealership in working lower costs to repair the vehicle I would have something better to say about them but no I had to fight my own battle. Where is the customer service or maybe that's the new definition alberta Honda standards 🤷??? I would never recommend this dealership to anyone. They will treat you like you are in collections if the vehicle they sell you gives you problems after you purchase it. And what's worse is the confidence their sales guys have in telling you the make of your vehicle cannot be compared to a Honda🙄 if you purchase something else ....but they are the ones selling it. More

Overall Great Experience They really listened to what I was looking for as a consumer and they were honest with me so we could come to a deal that worked for everyone. I had a They really listened to what I was looking for as a consumer and they were honest with me so we could come to a deal that worked for everyone. I had a particular model in mind and they did everything they could to make that happen. Omar was a fantastic salesman to deal with. He made everything really easy for me and worked hard to get me everything that I wanted. Scott was also great to deal with as he was super honest and easygoing and I really appreciated both of their approaches. More

Great Employees Mitch Hiles was great at helping me find a good winter SUV to replace my truck that I no longer needed. He stayed within my budget which other dealers Mitch Hiles was great at helping me find a good winter SUV to replace my truck that I no longer needed. He stayed within my budget which other dealerships that I had dealt with did not. My car came with 3 winter tires as the 4th one unfortunately had blown out. Mitch made it right by finding a matching 4th tire and gave me a great deal. I would highly recommend Mitch as I found him very knowledgeable and respectful. Scott was the Finance Manager that I dealt with. I was very happy that he was able to leverage my loyalty to my current bank to get me a rate that was 1.75% lower than my initial preapproval. He was very professional and thorough in explaining the process and the paperwork that the financing entailed. My experience at Alberta Honda was a enjoyable one and I would highly recommend them. More

Broken Promises and Long Wait They were always in a hurry to make us sign the contract so we didn't see the flaws. Most of their promised requests were not met. When we remind them They were always in a hurry to make us sign the contract so we didn't see the flaws. Most of their promised requests were not met. When we remind them they will tell you it's not in the contract. Also, it always took us half day to negotiate. And long time of wait when we get the new car, because they didn't prepared them beforehand. I recommend them to my sister. But they too had a bad experience when they waited half day to get the car but in the end they weren't able to bring it home and waited 3 days more to pick up. More

Great car dealership I just got my new car and Juliet did an amazing job. She’s patient and very accomodating. I will definitely recommend to my friends. I just got my new car and Juliet did an amazing job. She’s patient and very accomodating. I will definitely recommend to my friends. More

Good dealership Juliet the salesperson is very approachable person. She is a good conversationalist, she is a nice person inside and out. She is pretty and charming. Juliet the salesperson is very approachable person. She is a good conversationalist, she is a nice person inside and out. She is pretty and charming. I would recommend her to some of my friends and relatives if they want to buy a new car. More

Omar Nassar Is My Car Guy This was a nice place and all the professionals that I dealt with was helpful. My sales person Omar Nassar is very kind person he gave me very good de This was a nice place and all the professionals that I dealt with was helpful. My sales person Omar Nassar is very kind person he gave me very good deal on my 2018 Acura TLX Aspec. Thanks! More

Friendly and knowledgeable I had purchased my 2016 Civic brand new a few years back and am still loving it. I appreciate Spencer keeping me informed as he is incredibly knowledg I had purchased my 2016 Civic brand new a few years back and am still loving it. I appreciate Spencer keeping me informed as he is incredibly knowledgeable about the product and current promotions. He was prompt and friendly to deal with, I would definitely recommend asking for him to help you out with your next purchase. More

Awesome team (Ms. Juliet Rafal and Lawrence)! Been to Alberta Honda for supposed maintenance service of my Honda CRV last November , Ms. Juliet Rafal and her sales manager approached me and offere Been to Alberta Honda for supposed maintenance service of my Honda CRV last November , Ms. Juliet Rafal and her sales manager approached me and offered great deals on Honda Pilot 2019 which they said will help rebuild my credit history. Done deal. Will recommend Ms. Juliet Rafal and Lawrence to my friends, they're great and helpful. 5 stars for Ms. Juliet Rafal!😊 More