Alberta Honda

Honda Civic damaged during airbag replacement - October 2019 Alberta Honda caused cosmetic damage to the dash of my Honda Civic when my car was in for the third time since 2015 for yet another Takata airbag repl Alberta Honda caused cosmetic damage to the dash of my Honda Civic when my car was in for the third time since 2015 for yet another Takata airbag replacement in October 2019 (this time the replacement of one of the previous replacements). My car is 15 years old, but I keep it in pristine condition so I noted the damage right away when I picked up the car and I went in and let the service department know. They told me that everyone in the department who could help had headed home. I sent an email to my service contact for that appointment when I got home that night. Over the next week I was in touch with her and she was trying to get the service manager or a manager to call me back. Eventually, I was able to connect with the Service Manager (I believe his name was Brian) who let me know that I would need to come in to have them look at it but that it had to be between 8-4 pm Monday to Friday. I came in and it was immediately clear they weren't going to do anything to help me or to acknowledge that they caused the damage. It was suggested to me that Certified Radio who installed my stereo 7(!) years ago caused the damage. He said that because I don't bring my car to the dealer for service, he doesn't know what has happened with it. It was also suggested to me that the auto shop that I frequented for over 15 years (where I last brought my car 4 months ago for a service appointment) caused the damage or that somehow I did it and just coincidentally noticed it the day my airbag was replaced. Brian then proceeded to take out his phone flashlight and look all over the inside of the vehicle and pointed out a spot on the inside(!) of my door jam that he said was scratched that I wasn't aware of. I was in utter disbelief. They basically implied that I was being dishonest rather than acknowledging that it happened during the course of the airbag replacement. If they had told me that my dash was too old to be replaced without risking other damage or that there were no options for repairing it, but at least acknowledged their mistake, it would have made a difference. In addition, they opened my hood and did a mechanical inspection that I did not request or authorize and called with a list of maintenance items that they said were required (even though we have been following the Honda maintenance schedule all along). I took it to my local shop to ensure all was well and they said the car was totally fine and needed nothing. This was 6 months ago and the car is still running great. The irony of this situation is that I love my Honda Civic and I am planning to replace it in the next couple of years. Another Civic or Fit were high on my list, but after the way I was treated at Alberta Honda, I will never buy another Honda. This was one of the worst customer service experiences I have ever had. I can't think of any other occasion where I have been treated as though I was being dishonest. If I need another airbag replacement or recall, I will ensure that I find a different dealer. More

I wrote a review on Google that they had deleted so I would not trust the reviews on this dealership. Bought a 2015 CRV here about six months ago. My first issue was with Ping in finance who was very pus would not trust the reviews on this dealership. Bought a 2015 CRV here about six months ago. My first issue was with Ping in finance who was very pushy and was not able to tell me what my interest rate was going to be. I now know I should have turned around right then and went to a different dealership. However I felt that I had finally found the car I had been looking for. They started calling a couple months after my purchase to lower my interest rate. Right away I wondered why my interest was abled to be lowered a couple months later when I've always had good credit and it has not changed in the past couple months. After talking to another dealership I found out that this was a tatic they use to try to get you to switch vehicles. So they screwed me over with my interest rate to get a better reserve from the bank and then thought they could try to sell me another vehicle! I have extended warranty and was told that my car had passed the Honda certified inspection. Within a few months the brakes were squeaking very badly. When I took it to the service department I was told that they are new brakes and that it is normal for them to squeak. They refused to look at them or do anything to help my situation without me paying. Regret buying here and do not reccomend the dealership or the service department to anyone. I did not have an issue with my sales guy Mitch. However, I am definitely frustrated that he insured us it has passed a very extensive inspection. More

We got excellent service from Henok from the time we walk in the shop. He showed us the car we were looking for, he told use things we didn’t know how the car and that was very helpful and make it easy for u in the shop. He showed us the car we were looking for, he told use things we didn’t know how the car and that was very helpful and make it easy for us to purchased the car. Thank you More

Great Buying Experience Dealership has friendly knowledgeable staff, spacious showroom, great selection of vehicles to view. I was very pleased with service received. Thank y Dealership has friendly knowledgeable staff, spacious showroom, great selection of vehicles to view. I was very pleased with service received. Thank you to all who helped my wife and I in securing a purchase of a Honda Pilot More

“Excellent service from Fredric” - David & Lyuba M. We first saw the car we wanted online, a used 2019 CRV. We talked to Fredric on the phone, he was most helpful. We live in another Provence and would We first saw the car we wanted online, a used 2019 CRV. We talked to Fredric on the phone, he was most helpful. We live in another Provence and would have to drive a long way to get to Alberta Honda. When we arrived Fredric showed us all we needed to know about the car. He even purchased an item that was missing from the car at his own expense, a most appreciated gesture. Everyone we dealt with at the dealership was extremely friendly, all in all, a excellent experience. More

worst experience ever I got a call last week from a sales in Alberta honda, he offered me a price and told me to come in person for a lower price, but when I went there in I got a call last week from a sales in Alberta honda, he offered me a price and told me to come in person for a lower price, but when I went there in person and start to discuss the price, he asked me： ‘’ why do you come here again? why do you make your life so tough? Why are you waste your and my time like this? "  I can't believe these unprofessional words came from a manger. Yes, Mr. W, my life is tough since sometimes there are ignorance, superciliousness, and self-righteousness people appeared in my life and show me the dark side of the world. And you are right,  I am wasting my time, I would not even answer your phone if I know this is the service attitude from Alberta Honda. However, thank you for letting me know your real face before I sign the contract since everybody knows service attitude is always the first priority. Finally, hope you will never meet a customer again in your future career, preventing them from wasting your time. More

Everyone I dealt with was excellent and the process was very smooth. Would recommend them to anyone. Thanks for the great experience in buying my first car! very smooth. Would recommend them to anyone. Thanks for the great experience in buying my first car! More

If you are looking for a great car salesman for Honda products, look no further then Gio. Very honest straightforward sales rep who puts you under zero pressure when shopping for a vehicle. Treats you li products, look no further then Gio. Very honest straightforward sales rep who puts you under zero pressure when shopping for a vehicle. Treats you like an old friend. I would highly recommend him to anyone anxious or reluctant to go car shopping. More