Alberta Honda

Don't honor their contracts, Bait and switch Bought a car from this dealership two years ago. had written in contract that get a courtesy car when car is in for services. They have yet to off Bought a car from this dealership two years ago. had written in contract that get a courtesy car when car is in for services. They have yet to offer one, just asked for one and the comment was that the recall will not take long. Also when bought the car we bought it on the condition that it could have heated seats added, once paid the down payment could no longer get the heated seats. More

Never Purchase Honda Hybrid!!! My first car was a 2002 Honda Civic Si, then I bought a used 2007 Honda Civic Hybrid, I have always had my services done at Waterloo Honda while I liv My first car was a 2002 Honda Civic Si, then I bought a used 2007 Honda Civic Hybrid, I have always had my services done at Waterloo Honda while I lived in Ontario and Alberta Honda since I have been living in Edmonton. I recently went in to get a check engine light diagnosed, they did a quick diagnostics in front of me, I was told I would get full description of the issues and the amount to fix it. When I went back 2 hours later the guy had the same paper and I didn't get any paper stating what the problem was for my record, he told me they didn't do that because they only kept record. I paid $172 for Alberta Honda to keep record of the problem, the truth is they never performed the actual diagnostics and I was giving the quick version. But he offered me a complementary car wash, that I would have to wait 30 minutes to an hour, I declined, I will never go back to Alberta Honda ever again. I was told that the IMA battery was done and I was quoted over $5500 to fix it. I did a quick google search about this issue and found out there was a class action lawsuit against Honda for these IMA batteries dying on customers. I called Honda Canada customer service and they told me the class action lawsuit only covered 9 years and 150,000 km warranty. The car is probably worth $5000 to $5500, my plan was to purchase a brand new Honda HR-V in the summer of 2017. I'm just going to keep driving this car until the IMA battery dies because I can't sell this lemon to anyone else. Next time I will do research on the car maker, and the dealership that will be servicing my next new small SUV AWD. More

Horrible scam I was told by phone call that we are approved with the new truck that we wanted, but when we came to the dealership see them. They told us was a mista I was told by phone call that we are approved with the new truck that we wanted, but when we came to the dealership see them. They told us was a mistake , we are only approved for something else and has to pay more interests on the car, which they could told us on the phone and not wasting our time, we are from out of time, and have had driven for 1 1/2 hour . And been talked to the salesman for few times to make sure the car we wanted is approved before we get there, he been saying no problem , but never mentioned the truck that we wanted is not approved. We got a feeling they tried to drag us there first without saying the truth, then talked us into something else, which is really dishonest . Definitely not recommend to friends and families . More

excellent service! highly recommended! we had a very good experience from this dealership esp from our salesman tony and the branch manager as well who have been very considerate and accomo we had a very good experience from this dealership esp from our salesman tony and the branch manager as well who have been very considerate and accomodating to their customers. they value their customers a lot! More

Very professional and knowledgeable I've had a great experience with Tony, his no pressure personality made the experience painless while his vaste knowledge answered my questions and hi I've had a great experience with Tony, his no pressure personality made the experience painless while his vaste knowledge answered my questions and his professionalism made me have confidence I was making the right decision. I would highly recommend Tony. More

Awesome Service With my experience on your dealership... most of the staffs@Honda are friendly & very convincing....I wasn't planning to buy a new car that day but With my experience on your dealership... most of the staffs@Honda are friendly & very convincing....I wasn't planning to buy a new car that day but because of that...few hours later...I bought my new car... More

DO NOT GO TO THIS LOCATION I have a very bad experience so I highly recommend not to take your car for service at this location. Before couple of months, I drop my car Honda CRV I have a very bad experience so I highly recommend not to take your car for service at this location. Before couple of months, I drop my car Honda CRV for service and after few hours I received a call from this location telling me you need to change your filters and we need to alignment to your wheels. They will scare you to the death by telling this could happen or that could happen to your car if you don't do it. So at that time I went ahead with whatever they suggested and I got a bill of $600.00. This morning I went again to this location for oil change and without checking they told me you need to change your filters. I was like how do you know without checking as I already change my filters before couple of months. His response was oh I didn't know that. This location wont see me anymore there. Some problems even though don't exist in your car but they will create one so that they can have more money. DO NOT GO TO THIS LOCATION. More

New HRV & lovely staff I'm picking up my new car tomorrow and the staff have been so helpful. They really listened to my needs and have done the best job in assisting me. Ma I'm picking up my new car tomorrow and the staff have been so helpful. They really listened to my needs and have done the best job in assisting me. Many thanks to everyone at the dealership! More

Warm, Friendly and Very Helpful - Wonderful Experience Coming to Alberta Honda to purchase a brand new HR-V was an awesome decision. Lorraine Lozano was an absolute pleasure to deal with! She took the time Coming to Alberta Honda to purchase a brand new HR-V was an awesome decision. Lorraine Lozano was an absolute pleasure to deal with! She took the time to listen to what our needs were (financial and car features) to help us find the perfect HR-V that we've been eyeing for a while! She definitely made the process of purchasing a new car an easy and delightful one. Not knowing much about cars, she took the time to explain the features of the car, and so much more. In addition to this, she helped me get the best value out of my trade in (which is usually a headache). She made this process easy and seamless. With this, she ensured that I got the best value and the best price for the HR-V that I wanted. Overall, Lorraine treated us with respect, and made us feel like we're family. With this, financing with Alberta Honda went very smoothly as well. Ray Tarrabain was very warm, patient and knowledgeable. He took the time to explain and answer many of our finance questions and inquiries. At the same time, the process was speedy, yet very accurate and thorough. One trait that I admire about Ray is that he is not pushy. He is very professional, and treated us with respect. He didn't question our decisions as some people in the auto business usually do. Ray was awesome to deal with! Finally, it was a pleasure to deal with Alex Yachimec. We felt that throughout the buying process he was involved. From the moment we stepped foot in the dealership to get a quote, until the day we drove off with our new HR-V, He was present and ensured that we were happy and content with the service that we were receiving! Overall, it was an extraordinary team effort from Alberta Honda. As a result, you made this customer very happy! We will definitely recommend this dealership to all of our friends and family! It was a definite pleasure doing business with Alberta Honda! Thanks team! More

Dishonest you don't want to buy a car from this group. they are dishonest. they have done damage to my car which they refuse to take responsibility for. My head you don't want to buy a car from this group. they are dishonest. they have done damage to my car which they refuse to take responsibility for. My headlight was damaged when returning to fix the 8th error for my 3M, my windshield was damaged at pick up and I was never replied to after emails to them, the navigation isn't workjng properly because they don't know how to do a predelivery inspection, I had missing plastic snaps in the engine bay, my N2 tires were over inflated and they didn't want to drain the air out from the over inflation and fill it proper again with n2, I was given the car dirty when I bought it new and they told me it is not their policy to clean cars before a purchase. After reading many of the other posts from ripped off customers it is obvious this group doesn't care about the people they sell their cars to and they shouldn't be able to run a business in Alberta. They are thieves. you will most likely have problems dealing with them. please contact me if you have any questions. More