Airport Mazda of Toronto

Stay away from this dealership. They charged my wife $500 for what was supposed to be a tire rotation and oil change. They told her she needed extra service done, they said she needed a brake fluid flush, th for what was supposed to be a tire rotation and oil change. They told her she needed extra service done, they said she needed a brake fluid flush, this vehicle is a 2018 and has less than 18k on the odometer. They took full advantage of a naive woman who was told she needed to get this work done. I purchased and I leased 2 vehicles from this dealership but will never set foot on their premises again. BEWARE of the SERVICE dept they will sell you things you do not need. More

Had a great experience .. highly recommended this dealership. Very professional staff and got us the best price and color. Fast and contactless service. Super happy with their service dealership. Very professional staff and got us the best price and color. Fast and contactless service. Super happy with their service More

I was looking for 2021 Mazda3 AWD GT. I loved their service. They were very quick and gave the best deal. Loved the experience. I would give Rameen Noorzada thumbs up for the great experience. -Ris service. They were very quick and gave the best deal. Loved the experience. I would give Rameen Noorzada thumbs up for the great experience. -Rishabh More

Horrible customer service, they sold a car that was scrap for an outrageous price to my sister. When I called to speak to the sales manager, I left a voice-mail and he never got back to me. I have only ev for an outrageous price to my sister. When I called to speak to the sales manager, I left a voice-mail and he never got back to me. I have only ever had a mazda and this dealership made me completely rethink ever driving a mazda again. I would not recommend going to this dealership ever, if I could give it negative stars I would. More

I responded to an ad they had posted on Autotrader for a vehicle. Was looking to buy it this weekend. Had a quick response after o responded to Autotrader ad and from there on out it was like pulling teeth vehicle. Was looking to buy it this weekend. Had a quick response after o responded to Autotrader ad and from there on out it was like pulling teeth to get an appointment to look at the car. Was supposed to receive a call. Never did. Called the dealership and was a rushed phone call, avoided answering my questions. Quickly said I will have someone call you back. Confirmed phone number and hung up. Not a good way to start a relationship with potential customers. Would not recommend. More

My experience at Mazda Airport has been the best one yet! The employees are all personable and friendly creating a welcoming environment. It was my first time purchasing a car at this dealership and it has b The employees are all personable and friendly creating a welcoming environment. It was my first time purchasing a car at this dealership and it has been the best decision I’ve made. 10/10 recommend. More

I am very angered and upset because of the ordeal I endured to purchase out my lease agreement. Starting in September, I had called and emailed numerous times to get the exact amount owing so that I co endured to purchase out my lease agreement. Starting in September, I had called and emailed numerous times to get the exact amount owing so that I could drop off a cheque. It wasn’t until I complained to head office that finally my call was returned by the leasing manager. He made several excuses on why he couldn’t call me back including the fact that "there was no way he could call all of his clients". He outlined the costs and fee associated with purchasing the lease out which was the remaining lease amount, MTO fee and the Certification fee which I made note of and verbally confirmed the exact total with him and wrote it down. A few weeks later I made an appointment to have my car certified at Mazda on October 16th. I emailed the leasing manager to advise him that I would be coming that day and to reconfirm the cheque details so I could come prepared. He advised me that I needed to wait until the car was certified before I make the cheque, and I could speak to him after it's certified. Feeling uneasy about this situation I decided to bring a witness when I went to the dealership. On October 16th, I dropped my car off and got it certified with no issues. After I advised the front administrative assistant that I was ready to purchase out my lease and she asked me to sit in the lobby while she called over the leasing manager. Right away he asked me for the cheque and I reminded him that he told me not to have it prepared as I need the certification of the vehicle first. I asked him to provide me with the final cost now that the certification has been paid. He was unprepared to provide this and went away to bring back a piece of paper stating that the cost was over $900 more than what he had told me, and what I had noted from our previous call. I called him out on the change of price and he advised me that it was an admin fee. He was very condescending and said “my dear, I have to pay my workers, they don’t work for free”, he told me "normally it's $799 but I reduced it to $499". I asked to speak to his manager and he told me there was no one above him as he is the sales manager (which I later found out he is not), I told him I will call head office and he told me I was not “allowed” to call head office to which I called him out on that lie and reminded him I had called head office on him before and I will definitely do it again. I left the dealership found my original sales contract which clearly outlined that “there may be an admin fee of up to $0.00” if the customer decides to purchase the vehicle at the end of the lease agreement. I called head office and they investigated the matter very quickly. The following Monday I received a call from head office and the sales manager advised me that the fee had been waived (which it wasn’t waived, it shouldn’t have been there to start). Due to conflicting schedules, I was able to speak to the sales manager on Wednesday. While the sales manager was pleasant to deal with, he didn’t even apologize for this situation until I brought up how unhappy I was that the leasing manager tried to scam me out of $900. He responded that he is new and still learning (according to other reviews the leasing manager has been there since at least 2018) and that he has “warned” him. I advised that wasn’t sufficient and I gave a heads up that this review would be posted as I feel customers should be aware of the scams this dealership tries to pull. More

I bought a cx 5 last week ,it was a pleasant experience. The sales manager Dilan is very helpful and has excellent customer care . The financial manager also a good guy. Rev Kumar The sales manager Dilan is very helpful and has excellent customer care . The financial manager also a good guy. Rev Kumar More

After 4 hours for the service to be completed, I received a vehicle safety certificate to obtain an Ontario licence plate. Unfortunately, the form was filled out incorrectly by the dealership. I did not know a vehicle safety certificate to obtain an Ontario licence plate. Unfortunately, the form was filled out incorrectly by the dealership. I did not know it was incorrect until I arrived at Service Ontario the following weekend. Due to COVID-19, I waited in line over 90 mins to be told that the safety certificate filled out by the dealership was incorrect. I had to go back to the dealership to get another safety certificate. Next weekend, I will need to wait in line again to get new plates issued. The service manager on-duty provided a $50 credit for future service. He also said "mistakes happen"....but I do not want to be visiting a dealership where "mistakes happen." Their mistakes can put our safety at risk when we are on the road. I spent 120 mins travelling and waiting at the Service Ontario location for service. I will have to visit Service Ontario again next weekend. The credit is not commensurate with the time and costs (including the total service costs) I incurred. I am a lifelong Mazda customer (both my vehicles are Mazda and my brother drives a Mazda as well) but I am extremely disappointed with the service. I am never going back to this dealership. I encourage anyone reading this review to visit another Mazda dealership. More

My experience at Mazda airport was the best one yet! Everyone was extremely friendly and the environment was very welcoming. Everyone took the time to greet us and took necessary safety precautions due Everyone was extremely friendly and the environment was very welcoming. Everyone took the time to greet us and took necessary safety precautions due to covid. Dilan, manager of the branch, was outstanding. He was extremely patient with us, especially as he was dealing with multiple clients at the same time, and showed as multiple great options. He spoke to us about what makes sense for us and what we could manage financially. The process was very easy and fun. Dilan went above and beyond with his customer service and it was very clear how much he values each and every customer walking through his doors. Samir was very knowledgeable and spoke in great depth about the financial aspect of purchasing the car. Overall, fantastic experience. Dilan and all of his coworkers went above and beyond to find me and my growing family a perfect car. I will defiantly recommend to my family and friends. More