Airport Ford Lincoln Sales Limited

Service Krystal was excellent in service, checked my car in and everything was completed and waiting for me when I returned to pick up the car . Krystal was excellent in service, checked my car in and everything was completed and waiting for me when I returned to pick up the car . More

Excellent service, friendly, punctual. Friendly service. I totally trust the service. My husband was a faithful customer for many years. When he became terminally ill, he asked Darryl to Friendly service. I totally trust the service. My husband was a faithful customer for many years. When he became terminally ill, he asked Darryl to make sure that the good service continues after he was gone. So far I have been totally satisfied. Thank you! Eva Heimes More

Service The staff in the drive thru service bays is exceptional, efficient and have a good sense of humour. The service manager has also been very helpful. The staff in the drive thru service bays is exceptional, efficient and have a good sense of humour. The service manager has also been very helpful. More

Worth the drive to Hamilton! I have tried a lot of dealers but Airport Ford has shown to be the most trusted and competent of them all. The mechanics torque the wheel lugs to spec I have tried a lot of dealers but Airport Ford has shown to be the most trusted and competent of them all. The mechanics torque the wheel lugs to spec after their brake inspections and I can trust them to do the job right the first time. I did have a situation at one point where one of the wheel covers where accidentally broken after service and nothing was mentioned. The service manager Ralph addressed the issue all was made right. We have two Fords in the family now and have moved 100 K's away in Port Colborne. I tried the local Ford dealers and found the service terrible which required the vehicle to be returned a number of times and these were just routine maintenance items like wheel balancing, alignment, coolant flush and fill and brake fluid change. The service advisors are courteous and the parts people take the time to explain the proper use of their products. Great Dealership and it's because of the people......Worth the drive to Hamilton More

service on my ford f150 My visit was to identify a few issues with my F150. The driver's seat heat element required attention as well as the sliding mechanism for the driver My visit was to identify a few issues with my F150. The driver's seat heat element required attention as well as the sliding mechanism for the driver seat. These are being repaired when parts arrive. A recognition that brakes will need replacing in the near future. Prompt, and knowledgeable service staff. More

Great service experience Was able to drop off car. Car was brought to me when I picked it up. Tried online booking this time. Crystal called to confirm what I wanted for servi Was able to drop off car. Car was brought to me when I picked it up. Tried online booking this time. Crystal called to confirm what I wanted for service. More

Service personnel The service very helpful and excellent communication skills. Helpfull in directing me those who could help. Cannot say anymore very gracious people. S The service very helpful and excellent communication skills. Helpfull in directing me those who could help. Cannot say anymore very gracious people. Sorry nothing else to say. More

amazing service They were able to repair our car on the first try after a different ford dealer made several unsuccessful attempts and gave up. Our service advisor (D They were able to repair our car on the first try after a different ford dealer made several unsuccessful attempts and gave up. Our service advisor (Dave) was great and made sure we had a easy time from start to finish. More

Oil Change/tire repair I was in for an oil change the other day and my tire ended up needing repaired as well. This took a bit longer than I had anticipated and I was a litt I was in for an oil change the other day and my tire ended up needing repaired as well. This took a bit longer than I had anticipated and I was a little stressed because I was late for my next work appointment. I can't remember the guys name at the service desk but he was 110% accommodating when I indicated I was late for work. He offered to have me driven to where ever I needed to be, allowed me to get what I needed from my car that was still being serviced and didn't charge me for the tire repair. The initial situation wasn't ideal, but stuff happens. What was ideal was how he handled it and I'm incredibly thankful for that. A+ customer service :). More

Regular Service Maintenance I have been getting all of my service, and cars through Airport Ford for over 10 years. This service, as with all my previous services, was handled by I have been getting all of my service, and cars through Airport Ford for over 10 years. This service, as with all my previous services, was handled by Krystle. She was attentive, prompt and interested in making my experience as quick as possible as well as comfortable. See explained in detail and in terms that were understandable. This is why I continue to deal with Airport for all my new vehicles, and service. Polite, courteous, friendly people who are interested in getting you what you need. More