Acura of Thornhill

When pressure doesn't work, they bully! I went along with my wife to this dealership to buy a car. I don't like to haggle over price, so I told the salesman about a number I thought was gonn I went along with my wife to this dealership to buy a car. I don't like to haggle over price, so I told the salesman about a number I thought was gonna get him to agree quickly without the typical shuttle negotiation tactics. He did so and we went to the finance guy to sign the bill of sale. After discovering that we made the mistake of bi-weekly vs bi-monthly (twice a month) payment calculations, we had cold feet. We politely expressed our concern to the finance gentleman who wanted to help and went to his boss. The boss walked in and immediately proceeded to bully us, using aggressive and condescending language. I decided to walk out when the salesman walked in and defensively started yelling, expressing how he was honest and transparent (I never claimed otherwise, but I guess he hears these types of accusations a lot). They could have politely declined to adjust their prices and we would have left on semi-good terms. However, their vulturistic demeanour seems to imply that they were either trying to intimidate us or otherwise just lash out because we didn't agree to their deal. Bottom line, avoid this dealership like the plague! I know that many other dealerships will also have these types, but these guys bring it to another level! More

Went to this dealer on Saturday night, signed a contract under the high pressure. End up we changed our mind so we went back to the dealer in the very early of the Monday morning. Asked for the option and o under the high pressure. End up we changed our mind so we went back to the dealer in the very early of the Monday morning. Asked for the option and offered a deduction of the deposit. The sales manager David Yip mentioned he understand our situation and he said he was a reasonable person, told us don't worry, lier. He promised us to call back in one day, silent. We checked the OMVIC, the deduction of the deposit is allowed but only based on a proven expenses. They did nothing to the car yet, so the expense should be minimal. This dealer, David Yip, Wallace Wu, decided to keep all $1,000 of our deposit. Buyer, if you decide to sign a contract from this dealer, think twice. I will never go to this dealer again, NEVER. More

Wendy Sin's service is excellent, very knowledgable, patient with her customer, and provide advise in clear simple language for her customer to understand. Keep up th egreat service/work Wendy. Mr W patient with her customer, and provide advise in clear simple language for her customer to understand. Keep up th egreat service/work Wendy. Mr Wong. More