Acura of Thornhill

0 stars/ NEVER DEAL WITH THESE FRAUDS!! A month ago, I was interested in purchasing a BMW 335i from 2007 from them after test driving it. I was told that someone already had a 500$ deposit o A month ago, I was interested in purchasing a BMW 335i from 2007 from them after test driving it. I was told that someone already had a 500$ deposit on it, and as I was excited to buy my first car, they told me they could return the depositor’s money to him as he had not come forth with the financing if I placed a 1000$ deposit on the car. They told me it was being sold as safety and e-tested. I then asked if I could have my mechanic inspect it, and they made a big deal about how far it was and how they preferred me to have it inspected by their mechanic, or at the Active Green & Ross beside them. I refused, believing them to be in cahoots together. Salesperson PETER KIM complained that he would have to take time away from the dealership. I paid the deposit and signed the bill of sale. Shockingly, there were additional fees in the Bill of Sale that had not been disclosed to me when I agreed to the purchase. 10 days later, upon arrival at my mechanic, Art Shekarchi (great guy, highly recommend), the mechanic first told the salesperson they should be ashamed of themselves for trying to sell this driver’s car with the cheapest tires you could possibly find. Peter said that it arrived like that, to which Art replied “NO IT DID NOT”. Next thing you know, he came in and asked how DARE THEY sell this car as safetied, given that it had a MAJOR TRANSMISSION LEAK THAT WOULD COST OVER 5000$ to repair. I was appalled. As we were leaving, Art charged me half price for the inspection, saying he “PREFERED ME NOT TO WASTE MY MONEY ON A PIECE OF GARBAGE I WAS NOT GOING TO BUY.” On the tense ride home, I asked Peter if I should bother trying to find financing or whether they would return my deposit and get back to me, as in our contract it said that they would have to fix the repairs. He said they would get back to me the next day. I returned home and examined the bill of Sale to notice that MY CAR HAD BEEN DRIVEN 4000KM since I signed the bill of sale, as per the mechanic’s inspection. I drove up the next day, and they promptly refunded my deposit. I asked for them to pay for my inspection too, as I had come to them in good faith and they had tried to defraud me in every way imaginable. Peter said NO, so I asked to speak with the manager MASOUD HAFIZI, who SAID that the ADDITIONAL 4000KM WAS NONE OF MY CONCERN since I was not purchasing the car. I told them it would be their concern since I was going to report them for FRAUD. He then unceremoniously kicked me out of his office. I reported them to the Ontario Motor Vehicle Industry Council the following week because I want it to be on the record that they tried to scam me. For the record I am 21 years old, and would have faced bankruptcy had I not been more diligent when dealing with these FRAUDS. If you don’t believe me, send me a Google message and I will happily email you a scan of the Bill of Sale and the inspection 10 days later so you can see the flagrant discrepancy for yourselves. Shame on you and your business Acura of North Toronto. More

When pressure doesn't work, they bully! I went along with my wife to this dealership to buy a car. I don't like to haggle over price, so I told the salesman about a number I thought was gonn I went along with my wife to this dealership to buy a car. I don't like to haggle over price, so I told the salesman about a number I thought was gonna get him to agree quickly without the typical shuttle negotiation tactics. He did so and we went to the finance guy to sign the bill of sale. After discovering that we made the mistake of bi-weekly vs bi-monthly (twice a month) payment calculations, we had cold feet. We politely expressed our concern to the finance gentleman who wanted to help and went to his boss. The boss walked in and immediately proceeded to bully us, using aggressive and condescending language. I decided to walk out when the salesman walked in and defensively started yelling, expressing how he was honest and transparent (I never claimed otherwise, but I guess he hears these types of accusations a lot). They could have politely declined to adjust their prices and we would have left on semi-good terms. However, their vulturistic demeanour seems to imply that they were either trying to intimidate us or otherwise just lash out because we didn't agree to their deal. Bottom line, avoid this dealership like the plague! I know that many other dealerships will also have these types, but these guys bring it to another level! More

Went to this dealer on Saturday night, signed a contract under the high pressure. End up we changed our mind so we went back to the dealer in the very early of the Monday morning. Asked for the option and o under the high pressure. End up we changed our mind so we went back to the dealer in the very early of the Monday morning. Asked for the option and offered a deduction of the deposit. The sales manager David Yip mentioned he understand our situation and he said he was a reasonable person, told us don't worry, lier. He promised us to call back in one day, silent. We checked the OMVIC, the deduction of the deposit is allowed but only based on a proven expenses. They did nothing to the car yet, so the expense should be minimal. This dealer, David Yip, Wallace Wu, decided to keep all $1,000 of our deposit. Buyer, if you decide to sign a contract from this dealer, think twice. I will never go to this dealer again, NEVER. More

Wendy Sin's service is excellent, very knowledgable, patient with her customer, and provide advise in clear simple language for her customer to understand. Keep up th egreat service/work Wendy. Mr W patient with her customer, and provide advise in clear simple language for her customer to understand. Keep up th egreat service/work Wendy. Mr Wong. More