Acura of Hamilton

I went to Acura Hamilton in the fall for a routine oil change and the standard 50-point inspection. I agreed to one additional service after discussion. When asked if there was anything else, I mention change and the standard 50-point inspection. I agreed to one additional service after discussion. When asked if there was anything else, I mentioned a minor item. I was then presented with paperwork that included a $200 diagnostic charge. I questioned this immediately and was told, “Don’t worry about that for now, we’ll talk about it later.” The charge appeared in a different font colour, and I was not informed that the same concern was already covered under the 50-point inspection I had already paid for. A list of recommended services was later provided. After my spouse reviewed them, it was confirmed that none of those services were actually required. When the final approval request came back to me, the diagnostic line item showed $0, so I approved only the original services I had agreed to. Despite this, when I picked up my vehicle, I was charged $200 for the diagnostic — for an issue that was already part of the inspection I had paid for. I escalated the matter to management and was met with condescension and deflection rather than accountability. I subsequently filed a complaint with the Consumer Protection Act. Only after that was a refund offered, conditional on me signing a release waiving any liability related to my vehicle for the past, present, and future. Based on legal advice, I declined. In my view, this experience reflects a lack of transparency and appropriate handling. I am sharing this so others can make an informed decision. If clear communication and fair billing matter to you, I recommend going elsewhere. For Ontario consumers, there are two ways to address billing or service concerns. Consumers can file complaints with OMVIC, which regulates dealerships (https://www.omvic.on.ca/), or under the Consumer Protection Act for general consumer rights, including estimates, billing, and authorization (https://www.ontario.ca/page/car-repair-shops-your-rights). Filing a complaint through either process is free. More

Quoted me $800 for a battery housing. Had it repaired locally for $35. This dealership suggests unnecessary work and never got back to me when I asked for an explanation. Brutal. Had it repaired locally for $35. This dealership suggests unnecessary work and never got back to me when I asked for an explanation. Brutal. More

If you're an Acura enthusiast, avoid servicing your car at Hamilton—it’s the worst experience I've had! I took my MDX there to address a ticking sound coming from the dashboard, which I identified as an is at Hamilton—it’s the worst experience I've had! I took my MDX there to address a ticking sound coming from the dashboard, which I identified as an issue with the fuel hose vibrating against the engine. They claimed to have replaced the fuel pump, but the problem remains unresolved—the hose is still visibly vibrating. To make matters worse, they returned the car to me with a zip tie on the hose as a temporary fix. Now, they’re suggesting it might be a suspension issue, even though the vibrating hose is clearly the source of the problem. Extremely disappointed with their service and lack of resolution. More

Horrible customer service , went in for a tire swap, took almost 3 hours... To find out the tech broke one of the tire pressure sensors . Had to go back to get it fixed , no compensation at all from the de almost 3 hours... To find out the tech broke one of the tire pressure sensors . Had to go back to get it fixed , no compensation at all from the dealership, I have contacted the general manager twice and no response I have also contacted customer support/care and the have also contacted the dealership on my behalf, still no response from the general manager. Stay away from this place , Oh and I purchased my vehicle from them a few months ago. This is how they treat clients that purchase from them. Horrible, horrible service. More

The customer service at acura of hamilton was AMAZING. The staff was fantastic and a real joy to deal with! The staff was fantastic and a real joy to deal with! More

We have been customers of Acura of Hamilton since 2005. we have always been very pleased with the treatment we received over the years. Wouldn’t go anywhere else. We purchased a new 2022 RDX A-Spec in Decem we have always been very pleased with the treatment we received over the years. Wouldn’t go anywhere else. We purchased a new 2022 RDX A-Spec in December 2021. When we arrived for our first service in October we did not recognize a soul. !! ?? It was like we had come to the wrong place. As a long time customer I would like to know what happened to the great staff we so valued. Please get back to us. We feel very disconnected. More

Had an excellent experience dealing with Brandon. Got a great RDX in excellent condition. Would highly recommend this dealership. Very friendly staff all around. great RDX in excellent condition. Would highly recommend this dealership. Very friendly staff all around. More

Great dealership service receptionists is great understanding and friendly service is always fast and reliable understanding and friendly service is always fast and reliable More

I purchased the RDX and worked with Brendan who was extremely helpful, informative, knowledgeable and was not pushy. I will be referring Brendan, as well as Acura of Hamilton, to friends and family who extremely helpful, informative, knowledgeable and was not pushy. I will be referring Brendan, as well as Acura of Hamilton, to friends and family who may be in the market for a new vehicle. More

Acura of Hamilton Service department once again has done an over the top job with our vehicle, a big thank you to the service manager Chris Bolton for getting us in quickly, Adam Groot for quickly getting t an over the top job with our vehicle, a big thank you to the service manager Chris Bolton for getting us in quickly, Adam Groot for quickly getting the parts in. as we were only in town for a short time and to Mike Cowen in my opinion one of the Brest mechanics around! Thank you so very much !!! Michelle More