Acura Montreal Centre

Terrible experience. My car has been with them for 2 weeks now: The AWD does not work (and I need it). First, they told me first that their system was hacked for days... Then, they say the car needs a n weeks now: The AWD does not work (and I need it). First, they told me first that their system was hacked for days... Then, they say the car needs a new chip that will arrive soon. Now, they say the chip is back-ordered for another 2 weeks: they will provide me with a loaner... They don"t call back. I call and no return. I called this morning and they say that they told a colleague to call me and he-she did not do it.... They just called me and I am supposed to get a loaner today... To follow-up! More

By far the worst customer experience I've ever had:1. By far the worst customer experience I've ever had: 1. Unilaterally canceled an appointment, and I was not informed - until I showed up for the appoi By far the worst customer experience I've ever had: 1. Unilaterally canceled an appointment, and I was not informed - until I showed up for the appointment. 2. Parts changed without my authorization. 3. Winter tires not returned - despite invoice indicating that they had been placed back in the truck of the car. 4. Told to pick up the tires, even though it wasn't me who forgot to return them to me in the first place. Beware of this dealership, and the shoddy service. Recommend that anyone avoid it. More

J'ai beaucoup apprécié mon expérience. De mon entrée en concession jusqu'à la livraison de ma TLX, j'ai été très bien servi par toute l'équipe. Merci! concession jusqu'à la livraison de ma TLX, j'ai été très bien servi par toute l'équipe. Merci! More

very poor experience Sales department is great but servicing is awful. Wheels were not fixed correctly. lot of hidden costs. avoid if you don't want to be disappointed. Sales department is great but servicing is awful. Wheels were not fixed correctly. lot of hidden costs. avoid if you don't want to be disappointed. More

worst dealership Went Acura Luciani Jean talon for oil change very fancy but there all image terrible service waited 90 minute then I realize they forgot 8 staff roami Went Acura Luciani Jean talon for oil change very fancy but there all image terrible service waited 90 minute then I realize they forgot 8 staff roaming around not professional total waist of time and money More

poor purchase experience Bought Acura TLX tech 4 cyln. Good price on lease despite waiting a lot. Then came delivery. A mess. Luciani does not respect an appointment. Sai Bought Acura TLX tech 4 cyln. Good price on lease despite waiting a lot. Then came delivery. A mess. Luciani does not respect an appointment. Said the car would be ready at 11am, not ready, said that financing had not cleared, but finally, their mistake. Then appointment at 2pm. Car not ready ("it is just not ready", ~their words). They said they would deliver my car to my house. That would make it a slightly used car for the price of a new one (superb solution Luciani, bravo). This place should be under hospital, not business, as you wait like if you were in in a hospital. I cannot recommend this not very serious place of business. Hope you get a better experience if you go. More

Horrible Bought a car from them Went to get it served not willing to do anything All excuses that do not make sense had to call Acura Canada Never will I go Bought a car from them Went to get it served not willing to do anything All excuses that do not make sense had to call Acura Canada Never will I go to this place again worst service i have ever gotten Talked to Gerard Guilbault...Rude and all excuses Had to make a complaint about him at Acura Canada More

Unbelievably awful!! Less than a year ago, I bought the car which was great in terms of price and features. I went to do the service and I got the car back scratched! Not Less than a year ago, I bought the car which was great in terms of price and features. I went to do the service and I got the car back scratched! Not that big deal! I changed the dealer for a while. But I had to go back because the remote starter is draining my battery!! I went there four times now. Every time they say it will be great and everything is fixed!! Last visit was last Friday. since then, I called the roadside assistance 3 times!! Now I badly need the car but I have to wait for the jump starter!! Unbelievably awful service!!! More

Service Center review To be fair, I did not buy my car here, but I did, or rather used to, take my car here for service. After a disagreement over serviced rendered and pa To be fair, I did not buy my car here, but I did, or rather used to, take my car here for service. After a disagreement over serviced rendered and paid for that did not fix my issue (Which I found out by testing the car myself) I was asked to pay for more service and parts which I argued against. I took my car to an Acura Dealer because I thought they know what they are doing, not guessing and replacing parts until the issue is resolved. Mistakes are made everyday, but if the repairs leave the car as it was before, then perhaps they were not necessary. So refund that before asking me to pay more. The service manager was very rude when I kept arguing the point. I did end up with a refund, but the customer service experience left a black mark. Their customer relations was not any better. If they don't value the customer, then a bad review is the least they should expect. Proceed at your own risk. More