Abbotsford Volkswagen

Go elsewhere Don't deal with Abbotsford VW. Worst dealership I have ever dealt with. They are very nice and helpful until you buy the car and then they ignore you. Don't deal with Abbotsford VW. Worst dealership I have ever dealt with. They are very nice and helpful until you buy the car and then they ignore you. I have emailed, messaged, and called about the second key for my car and the dealer keeps saying that they do not have a second key. I have never purchased a car that didn't come with two sets of keys. This is my fifth VW, I like the car but this is the worst dealer I have ever dealt with out of four dealerships. Now they don't even answer my emails. The day after I bought my car the heat stopped working and the temps were below 0C. The certification paperwork even shows that everything in the car was in perfect order and that it had all keys. There were other issues too but the missing key is really maddening. When I enquired about the car via the website, I signed up and received an email with a $1,000 discount coupon that could be used towards the purchase of a car. After I got home and deciphered the paperwork, I noticed that the $1,000 had not been deducted. I email the sales person and asked why the discount was not applied and the response I received was that it had expired. The discount was valid for 30 days and I had purchased the car within a few days of receiving the email. There were a few items that needed to be cleaned and I was told they would be taken care of. Didn't happen. Someone from service touched the visor and the roof liner and there are black marks on the liner now. When I touched the visor, I got the black stuff on my fingers so I knew it was new. There was tape residue on the windshield and the roof of the car that was never cleaned. Stains have been showing up in the front seat and back seat where nobody has sat yet. When I mentioned it to the service department it was ignored. I have dealt with VW and domestic dealers but Abbotsford VW takes the cake for the worst car purchase experience. More

Great customer service from Manny and Jason Manny and Jason did an excellent job of getting us the vehicle we were looking for. They made sure we got what we needed and were always available to Manny and Jason did an excellent job of getting us the vehicle we were looking for. They made sure we got what we needed and were always available to answer a question. Would be happy to deal with them again. More

The staff at Abbottsford Volkswagen went above and beyond to make my purchase and service experience excellent! They are friendly and exceed expectations every time I am here! to make my purchase and service experience excellent! They are friendly and exceed expectations every time I am here! More

Manny Sandhu is an excellent sales man! He was so knowledgeable about the vehicle I purchased and made it stress free! Highly recommend him to anyone looking for a new vehicle! knowledgeable about the vehicle I purchased and made it stress free! Highly recommend him to anyone looking for a new vehicle! More

good service Justin Wright was helpful re my trade up....not pushy, works ard, & asks the right questions early on....this=a good fit re new conveyance Justin Wright was helpful re my trade up....not pushy, works ard, & asks the right questions early on....this=a good fit re new conveyance More

Patient, knowledgeable, stellar customer service. I have absolutely nothing I could complain about. I wanted good service and that is exactly what Ian gave me!!! have absolutely nothing I could complain about. I wanted good service and that is exactly what Ian gave me!!! More

Our experience at VW Abbotsford was amazing. Dalton went above and beyond to make sure we were well taken care of. Highly recommend VW Abbotsford! above and beyond to make sure we were well taken care of. Highly recommend VW Abbotsford! More

I had an amazing buying experience. Thank you to Chris Thimer for making dreams reality and making is possible for me to drive out with a car of my dreams. Will definitely be coming back for the next one. Thimer for making dreams reality and making is possible for me to drive out with a car of my dreams. Will definitely be coming back for the next one. More

Great team, Open & Prompt communication, No Pressure Sales Professionalism, Knowledge and Respect are at the forefront of the Sales and Service teams. Enjoyed working with them while purchasing out perfect SUV Professionalism, Knowledge and Respect are at the forefront of the Sales and Service teams. Enjoyed working with them while purchasing out perfect SUV. They honoured the deal and the items we wanted rectified prior to finalizing. I would buy another vehicle from Ryan and his team. More

Dylan was very helpful and very pleasant to work with. He was very responsive and provided me with excellent customer service and support. Good work was very responsive and provided me with excellent customer service and support. Good work More