Abbotsford Volkswagen

Overall amazing Mr. Phan was so friendly and charismatic when I came in about my car problems. He had the issues resolved in a timely manner and put my mind at ease. Mr. Phan was so friendly and charismatic when I came in about my car problems. He had the issues resolved in a timely manner and put my mind at ease. 10/10 would recommend More

very good I know Anthony personally and he is a super friendly charismatic guy, I have known for a while. He is always willing to help with customers and always I know Anthony personally and he is a super friendly charismatic guy, I have known for a while. He is always willing to help with customers and always treats people with diligence no matter what More

Great service Brieanna always has the best service at Abbotsford Volkswagen, she's easy to understand when it comes to explaining anything, I would send anybody to Brieanna always has the best service at Abbotsford Volkswagen, she's easy to understand when it comes to explaining anything, I would send anybody to see her. More

Awesome Service! Kenny in the Service Department is great! He is very knowledgeable and helpful when it comes to anything I need to know in regards to my vehicle. Kenny in the Service Department is great! He is very knowledgeable and helpful when it comes to anything I need to know in regards to my vehicle. More

Excellent working with sales - Josh. Would recommend him I enjoyed the atmosphere of the dealership. I did not feel any pressure to purchase and once I made up my mind, they were able to find the exact vehi I enjoyed the atmosphere of the dealership. I did not feel any pressure to purchase and once I made up my mind, they were able to find the exact vehicle we wanted. I still have concerns about what was discussed between Kelly and myself. I bought the car on June 7 and am entitled to a refund from the extended warranty and am still waiting for this refund. This I find unacceptable as I had to pay up front with my credit card, yet the dealer puts the paper work in and there has been no follow up with me as a customer since. This does leave a bit of a bad taste after the excellent way I was treated originally. More

Our tradgedy turned nightmare! Total loss accident, at time when we had to move. Replacement ins so we went back to VW. First expert great, when we had money. A illness taking every Total loss accident, at time when we had to move. Replacement ins so we went back to VW. First expert great, when we had money. A illness taking everything from us. When we said we didn't want the high payments anymore or the 2019 service changed. They tried tricking into buying the 2019 courtesy car they sent us home in after we expressed different interests, only to send out "paperwork" from financibg to purchase the vehicle we didn't want! After that my calls never answers, If I was lucky to get a call I had to reexplain everything and then no follow up. Six weeks of this. Now we're 6 months later and not resolved. thus led to us unable to move, assaulted with weapons by others on property and then a accident that almost took my my husband's life in the 300 truck a friend sold us. Jason publicly humiliated us, swore at us and called us pain in the xxxxx. Why because we didn't want an inflated payment in a vehicle we didnt like! This his whole tradgedy could have been avoided if the get sold us the used truck we needed to move. 30 years in customer service management and this is the most horrific service I've seen. More

Great customer service. Great place to visit if it’s your first car purchase. Dylan was really helpful in getting me an awesome deal on my Jetta 2019. Rob, the dealership man Great place to visit if it’s your first car purchase. Dylan was really helpful in getting me an awesome deal on my Jetta 2019. Rob, the dealership manager, also jumped into the conversation while the deal was taking place and offered me a great deal. All in all it was a wonderful experience at Abbotsford Volkswagen. More

We love VW's and the Passat Tdi we bought is amazing! We spent almost the whole day at Abbotsford VW with Ian. We were not sure exactly what we were looking for and my wife and I had different criteria. A We spent almost the whole day at Abbotsford VW with Ian. We were not sure exactly what we were looking for and my wife and I had different criteria. After test driving 5 different cars, with different engines and transmissions, we saw the Passat...what an amazing car. We drive regularly from Kelowna to the Island. The ride is so comfortable, lots of room, tons of power and excellent fuel economy. Every feature we could possible want or need, my wife says she feels like a princess in this car. More

Need to improve I had an appointment for 9 am for a brake inspection. Returned to the dealer 2.5 hrs later to find out the car had not been looked at. Went to anothe I had an appointment for 9 am for a brake inspection. Returned to the dealer 2.5 hrs later to find out the car had not been looked at. Went to another shop and left it with them. Half hour later was called to tell me details of repairs needed and cost. One hour later they called to say car was done. This is what I expected from my dealer but did not get. Sorry Abby VW, thank you Midas. More