Abbotsford Volkswagen

Unbelievable Let me preface this review by saying I am probably the worst customer ever. I have unrealistic expectations for service, am impatient, and am never sa Let me preface this review by saying I am probably the worst customer ever. I have unrealistic expectations for service, am impatient, and am never satisfied. I brought my Jetta TDI in for first service on Wednesday and decided to meet with Mel in sales to waste time test driving cars. Mel is a blast. She's fun, experienced, classy, and very knowledgeable. Decided to trade in my 6 month old car to take advantage of 0.9 percent financing. It was a complicated few days (with more than a couple visits to the dealership) but I always felt appreciated and important. Kelly Buller and Rob Reaveley went above and beyond to make sure my experience was memorable, even though they were probably losing money on the sale. It was not only the best car buying experience, but maybe the best shopping experience ever. These guys know customer service, and it shows. I cannot wait to buy another car at Abbotsford Volkswagen. More

Great custumer service Went with wife and kids to purchase an used car. Very friendly staff even before you enter the main door. Josh did a great job at showing my vehicle Went with wife and kids to purchase an used car. Very friendly staff even before you enter the main door. Josh did a great job at showing my vehicle options, very helpful when test drive couple of cars. My wife and son were please with the service so did I. Every one from sales to finance did an excellent job. More

Fast, Friendly service with a smile I came into Abbotsford Volkswagen needing to purchase a new car the same day. I was greeted by the receptionist and she paged a service person right a I came into Abbotsford Volkswagen needing to purchase a new car the same day. I was greeted by the receptionist and she paged a service person right away. Dave was really friendly and took care of all of our needs. He went over all the packages that came with the different vehicle models and did not pressure us at all. We had excellent customer service our entire time and left with our brand new Jetta. Thank-you Dave for helping us transition back to BC with a new car! More

Took measures to correct a mistake Hi there, After I have expressed my dissatisfaction with the car detailing, the manager of the dealership did all his best to resolve the issue. Whic Hi there, After I have expressed my dissatisfaction with the car detailing, the manager of the dealership did all his best to resolve the issue. Which was very nice of him. More

Buying a new Jetta Diesel Had an excellent test drive and demonstration of the vehicle and not over pressured on the sale. We would recommend the Abbotsford Volkswagen to our Had an excellent test drive and demonstration of the vehicle and not over pressured on the sale. We would recommend the Abbotsford Volkswagen to our friends. More

QUICK AND EASY Went in with a want to purchase same day. Found what I wanted and within the price range right away. Albert helped figure out what I wanted and the re Went in with a want to purchase same day. Found what I wanted and within the price range right away. Albert helped figure out what I wanted and the rest was history. More

Excellent service,really recommend them I've bought a vehicle from here just recently. The whole experience was great. The staff was very friendly especially Melissa. She explained everythin I've bought a vehicle from here just recently. The whole experience was great. The staff was very friendly especially Melissa. She explained everything and she had great attitude. She made sure I was completely happy with the car and the deal I got. I wholeheartedly recommend her and this dealership. More

Great Friendly Staff, easy & fun to work with! Listed my Volkswagen Beetle Convertible on Craigslist and within a few min I received a call from Dave! He convinced me that if we drove all the way f Listed my Volkswagen Beetle Convertible on Craigslist and within a few min I received a call from Dave! He convinced me that if we drove all the way from Richmond to see him in Abbotsford, we would not be disappointed. My Husband and I were hesitant at first, but his story was compelling and hard to say no to.. From the minute we walked into the dealership, we were greeted by very friendly staff. Dave was great! He knew his vehicles and he helped me in making a very hard decision. ( I really loved my bug! ) Both Dave and Chris explained the process of getting the best price for my car( there was already someone waiting to buy it) and then in turn getting the best price that I could live with on a new vehicle. There was never any pressure to go through with the deal.I was told over and over again that if I wasn't comfortable selling my car or if I couldn't find a new one, i could go home with my freshly washed bug . I finally decided on the Jetta, but I was quite particular in the colour I wanted, so poor Dave and Chris needed to spin their wheels to find it. Eventually they found me EXACTLY what I wanted but not in Abbotsford ! We were there for a few hours, but by 6:45 on a Saturday night and after my husband got great fishing tips from Kelly and meeting or talking to almost everyone in the dealership . ( they close at 6) I was the new owner of a Beautiful Blue Jetta. The boys knew we weren't coming out to Abbotsford again, so they gave us a loaner until Tuesday. Tonight my car was delivered to my front door step. Now that's service ! Thank you for making the process fun ! My Husband and I have been to many dealerships in our lifetime and I can tell you that, this one makes you feel like you are important to them and that your concerns and needs are met. It was a pleasure doing business with them, and I have no problem in recommending this dealership. Ask for Dave then tell Chris, blue is not grey or silver !! LOL. . . . More

Recommend this dealership We have always found our dealings with Abbotsford Volkswagen to be straightforward, professional, and honest. We have recommended this dealership to We have always found our dealings with Abbotsford Volkswagen to be straightforward, professional, and honest. We have recommended this dealership to many friends and family in the past and will continue to do so in the future. More

Best Dealership ever I have vistied this dealership before and have loved my exeperience everytime. The staff does anything and everything to make the customer feel impor I have vistied this dealership before and have loved my exeperience everytime. The staff does anything and everything to make the customer feel important at home and at ease. I would recommend this dealership to all my friends and family. More