Abbotsford Volkswagen

Do not deal with this dealership Very bad experience they not look after they selling the vehicle even two time I wrote complaining in b.b.b they not back to me do not give your vehicle for ceramic work they not look after they selling the vehicle even two time I wrote complaining in b.b.b they not back to me do not give your vehicle for ceramic work they damaging the paint and no service after since 10 months I purchase new vehicle I think its time for legal action against them More

TLDR; Do not do business with these scuzzballs. We have had absolutely nothing but problems since signing the paperwork for a "brand new" 2022 Atlas two years ago. The sales manager, Mel, tried to We have had absolutely nothing but problems since signing the paperwork for a "brand new" 2022 Atlas two years ago. The sales manager, Mel, tried to slide the vehicle through as only having 1,000 kilometeres on it rather than the 10,000 that it actually had. The climate control in the back of seat had been pushed into the center console. The headliner had come so far away from the ceiling that you could literally fit an entire hand in it with room to spare. Think I'm exagerating? I literally did because they tried to tell me that it was barely noticable. It came with foot prints on the ceiling that we still can't get off. Three days after we left the dealership, the light cover at the bottom of the door fell off when we got out of the vehicle; the service team told us that we would have to pay for a new one as it somehow wasn't included under warranty. After further discussion, they did end up eventually honouring the warranty. For a while, things were going ok, until we were driving down the highway and abruptly lost all of our oil. Again, another fight with the service department and they "fixed it" under warranty. Until only mere days later, when we are driving down the highway and again we abruptly lost all of our oil. This has happened to us three times now. And each time they are so busy pointing the finger at anyone who has worked on the vehicle that they fail to remember that it is Volkwagen who is servicing it. Volkswagen will do absolutely nothing to extend the warranty coverage on their piece of fart vehicle, leaving it to simply be the consumers problem. Another year in, and now we have another issue with this vehicle, which they are again refusing to cover under warranty. They also decided it was appropriate to charge us for diagnostics twice, and to charge us for the "complimentary" car wash they performed on our vehicle without our consent. A few things they do not understand: Warranty means you fix it. "Complimentary" means you don't charge the customer for it. Customer service means taking care of the customer, because they serve your bottom line. Stop taking advantage of people. Believe in your product enough to fix it. They do not believe in making things right. When life gives you lemons, chances are you shopped at Abbotsford Volkswagen. On a positive note, 2 of the people we spoke to in the Service Department were very patient and remained calm and kind despite our level of frustration. I wish I had gotten the names of the young man and young woman who offered us such kindness. More

TLDR; Do not do business with these scuzzballs. We have had absolutely nothing but problems since signing the paperwork for a "brand new" 2022 Atlas two years ago. The sales manager, Mel, tried to We have had absolutely nothing but problems since signing the paperwork for a "brand new" 2022 Atlas two years ago. The sales manager, Mel, tried to slide the vehicle through as only having 1,000 kilometeres on it rather than the 10,000 that it actually had. The climate control in the back of seat had been pushed into the center console. The headliner had come so far away from the ceiling that you could literally fit an entire hand in it with room to spare. Think I'm exagerating? I literally did because they tried to tell me that it was barely noticable. It came with foot prints on the ceiling that we still can't get off. Three days after we left the dealership, the light cover at the bottom of the door fell off when we got out of the vehicle; the service team told us that we would have to pay for a new one as it somehow wasn't included under warranty. After further discussion, they did end up eventually honouring the warranty. For a while, things were going ok, until we were driving down the highway and abruptly lost all of our oil. Again, another fight with the service department and they "fixed it" under warranty. Until only mere days later, when we are driving down the highway and again we abruptly lost all of our oil. This has happened to us three times now. And each time they are so busy pointing the finger at anyone who has worked on the vehicle that they fail to remember that it is Volkwagen who is servicing it. Volkswagen will do absolutely nothing to extend the warranty coverage on their piece of fart vehicle, leaving it to simply be the consumers problem. Another year in, and now we have another issue with this vehicle, which they are again refusing to cover under warranty. They also decided it was appropriate to charge us for diagnostics twice, and to charge us for the "complimentary" car wash they performed on our vehicle without our consent. A few things they do not understand: Warranty means you fix it. "Complimentary" means you don't charge the customer for it. Customer service means taking care of the customer, because they serve your bottom line. Stop taking advantage of people. Believe in your product enough to fix it. They do not believe in making things right. When life gives you lemons, chances are you shopped at Abbotsford Volkswagen. On a positive note, 2 of the people we spoke to in the Service Department were very patient and remained calm and kind despite our level of frustration. I wish I had gotten the names of the young man and young woman who offered us such kindness. More

The service department today April 11 was very unprofessional and disappointing. Had a tire issue. It was covered under warranty and new tire was ordered. Today they put on new tire and when i got unprofessional and disappointing. Had a tire issue. It was covered under warranty and new tire was ordered. Today they put on new tire and when i got the car back it looked like a 10 yr old rim and no valve cap on. Looked like something out of a junkyard. I took pictures and went back into the service department where I received attitude from the receptionist. Showed here the pictures and asked if it was an old rim. Also why there was no valve cap on the new tire. She went out and checked the tire, came back in and proceeded to the shop and when she came back out she went back to the car and apparently cleaned the tire grease of and put a new cap on the valve. I asked her why the shop people didn't do that to begin with and she was like “I don't know” I am very disappointed in the service, the quality of service and the lack of professionalism and pride. I have been dealing with VW for over last 6 years and this is by far the worst experience I’ve ever had with them. More

Just purchased a 2022 Dodge Ram 1500. Kendra was extremely helpful, professional & personable. I highly recommend Abbotsford Volkswagen, the staff & Kendra! It was worth the drive out f Kendra was extremely helpful, professional & personable. I highly recommend Abbotsford Volkswagen, the staff & Kendra! It was worth the drive out from Vancouver & will return. More

Recently bought a 2023 Taos (demo) from Abbotsford Volkswagen. The entire team was amazing ! Especially Lysaundra Sparrowhawk, she made our first car buying experience more enjoyable and memorable. Th Volkswagen. The entire team was amazing ! Especially Lysaundra Sparrowhawk, she made our first car buying experience more enjoyable and memorable. The entire team including Rohan and Ian are very friendly. Would recommend this place to everyone! Thanks! More

Solomon Saju was very helpful, friendly and professional. I would highly recommend others seek his assistance with finding just the right vehicle! I would highly recommend others seek his assistance with finding just the right vehicle! More

Kevin is an amazing sales guy, he has a lot of patience but doesn't pressure you into anything without being sure. but doesn't pressure you into anything without being sure. More

We recently purchased a new (demo) VW ATLAS and were very happy with the professionalism of Samantha and John. We got a pretty decent deal and recommend this dealer. happy with the professionalism of Samantha and John. We got a pretty decent deal and recommend this dealer. More

I dealt mainly with Samantha when buying the Yukon Denali from Abbotsford Volkswagen. She was very pleasant and knowledgeable when dealing with her for this truck. I was a little hesitant about buying anothe from Abbotsford Volkswagen. She was very pleasant and knowledgeable when dealing with her for this truck. I was a little hesitant about buying another vehicle but I felt very comfortable when dealing with Samantha. I'm very happy about the new truck I'm driving and I owe it to her for making it happen. Rick Beaven. More