417 Nissan

The lady in the Service department with whom I dealt was courteous, professional and competent. The service department at this location is a major asset to the dealership. courteous, professional and competent. The service department at this location is a major asset to the dealership. More

We purchased our third vehicle from this location. Our experience with the maintenance and sales team has been nothing short of excellent for all vehicles. They are the reason we kept going back. Unf Our experience with the maintenance and sales team has been nothing short of excellent for all vehicles. They are the reason we kept going back. Unfortunately, this time our experience has been sour due to the finance and business management team. We requested a roof rack for installation. The decision on the vehicle and pick up was over a week. When we arrived it was not installed. The roof rack was only coordinated by directly talking to the service manager despite promises and follow ups with the business team. Furthermore on the day of pick up, the finance manager was overwhelmed. Our insurance company stayed late and could not get a hold of him by phone or email during the day. The larger issue that an overpayment occurred on our old vehicle. We are awaiting reimbursement for several hundred dollars. Despite repeated phone calls, emails, and visits, no clear time line has been given except the next couple of days. The business team is understaffed and overworked, but waiting several weeks for a cheque that was the result of processing issues with Nissan should not be the fault of the customer. Further, the manager has explained the challenges of staff, but cannot offer timelines, extremely illusive which creates more uncertainty around why there is few weeks delay with our remittance. Happy to take you money, very hard to pin down on follow ups or to return anything they may owe to you. More

Very friendly staff. They are very helpful and considerate. They also go above and beyond to help! Dan was amazing They are very helpful and considerate. They also go above and beyond to help! Dan was amazing More

I went in to see if I could trade in my vehicle for a newer model knowing the chances would be 50/50 as i didn't have much equity in my vehicle. They gave me a price on my trade and I chose a vehicle I w newer model knowing the chances would be 50/50 as i didn't have much equity in my vehicle. They gave me a price on my trade and I chose a vehicle I was comfortable with. I was told I would be contacted the next day. 3 days passed without a peep from anyone. I returned to get my deposit back and told them I was never contacted to let me know if I was approved or not. Their response to me was that they were busy. In the end I was not approved. I guess it comes down to " money talks " if you want a little respect. I will not be returning. More

I dealt with Cassy and she provided me with exceptional service! You're lucky to have an employee like her, she makes things so easy. service! You're lucky to have an employee like her, she makes things so easy. More

Professional. Quick and honest responses. They understand the value of the customer’s time and communicate with intelligence. Great experience overall Quick and honest responses. They understand the value of the customer’s time and communicate with intelligence. Great experience overall More

Christine is gorgeous, smart and funny. I almost wish my car would break down more often :) I almost wish my car would break down more often :) More

J'y suis allé sans rendez-vous et on m'a prise dans un délai d'environ 15 minutes pour faire la réparation. Merci. délai d'environ 15 minutes pour faire la réparation. Merci. More

Great service at counter but when I got home my skid plate was falling off for $130 oil change I would hope the tech can put the plastic clips back if it was my apprentice I would be dealing with this i plate was falling off for $130 oil change I would hope the tech can put the plastic clips back if it was my apprentice I would be dealing with this it is such a simple step to do but very inconvenient More

Other Nissan dealers could learn alot by following 417 Nissan. Keep up the good work. Nissan. Keep up the good work. More