417 Nissan

Incredible experience I, like many others, had horrible experiences at 417 Nissan/Infinity in the past. This past week, the hood of the car wouldn't open as we were prepari I, like many others, had horrible experiences at 417 Nissan/Infinity in the past. This past week, the hood of the car wouldn't open as we were preparing for a weekend get-away. We were nervous about going to the 417 service dept because of our past experiences. Luckily, we went anyway. The service and support were beyond our expectations. We walked in with no appointment and they took us anyway. The car needed a part that they didn't have, so they gave us a vehicle to use. We didn't have one booked, but they made it happen, so our weekend away could still happen. Thank you Jenna and Lee for your kindness. We met the new Manager, who was extremely positive and kind. This was a totally different experience for me- give 417 Nissan/infinity another try. It is different! More

NIssan 417 - Worst Service ever 5 times for one allignment Visit 1: 4 wheel alignment .. pulling .. booked for re-alignment Visit 2: After 1.15 hours waiting they told me that the alignment machine is broke Visit 1: 4 wheel alignment .. pulling .. booked for re-alignment Visit 2: After 1.15 hours waiting they told me that the alignment machine is broken! Visit 3: re-alignment is done .... pulling again ... Booked for re-alignment Visit 4: after 1.5 hours of waiting ... they changed the tire and pressures to fix the issue.. not re-alignment though... booked me for another time. Visit 5: Re-alignment is done .. and still is pulling ... I'm exhausted now ... honestly, decide to forget all about it now... Note 1: My alignment was fine prior to the first alignment ... just did it as I had an entire suspension replacement and my mechanic suggested to have an alignment done .. and he suggest to do it in the dealership. Note 2: in the course of the last job, a huge hand mark (i.e. oil stain) on the driver door which is light beige fabric and I don't know how to clean it completely. I wish there was another symbol rather than 1 star to express my hate of that place! More