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417 Nissan

Ottawa, ON

4.7
877 Reviews

1599 Startop Road

Ottawa, ON

K1B 5P5

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877 Reviews of 417 Nissan

August 14, 2020

I would like to thank Michael for amazing service and follow up with all details I will be back to him to buy Other car . More

by Omar Falah
Recommend Dealer
Yes
Employees Worked With
Michael Ewing
August 13, 2020

Thank You! Michael Ewing was amazing! He listened to what we wanted to see in our next vehicle and then presented us with a vehicle that covered all our needs. More

by The_Ritchies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ewing
August 13, 2020

Worse purchase ever! MONEY pit ! PURCHASED A 2017 Rogue pre certified with extended warranty only to find out after the sale that they would not repair my broken driver s More

by Francois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
WORSE adviser Codey kelly, it's bad luck he says, Cory Racine, Greg Klepacz
August 13, 2020

Michael patiently addressed every one of my concerns I came to the dealership with absolutely no expectation of buying a car, but Michael was patient and listened closely to all of my needs and concerns More

by R.P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ewing
August 12, 2020

Michael was perfect and very patient with us.So was the Michael was perfect and very patient with us. So was the rest of the team. Thanks for everything. We might buy our next car there! More

by cannellesan
Recommend Dealer
Yes
Employees Worked With
Michael Ewing, Justin Morin-Wilson
August 10, 2020

Sebastien has played a big role to make a deal We first have come to buy a different car of the same brand, but Sebatsien has given us the whole picture of it, which we needed to make a decision, t More

by azmiyou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastien Faucher
August 08, 2020

DO YOU LIKE BEING LIED TO? WANT BAD CUSTOMER SERVICE? COME TO 417 NISSAN!! I had an awful experience purchasing a new 2020 Infiniti Q60 from 417 Infiniti Nissan. I found the sales team, especially Uy More

by dtrain
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macon Doublet, Nasri Dagher, Uy (Wii) Ho, Farid Jaber, Greg Klepacz
Aug 08, 2020 -

417 Nissan responded

Hi Derek. I thought that we solved issues you had with the vehicle to your satisfaction. I understand that we ordered wrong color of rims for you but I ordered set based on quote you provided me without specifying color. I wasn't aware same as you that under one code we have multiple options for color. We reordered set for you and offered delivery. I'm not arguing that we are not at fault but we tried to make it right. I'm sorry about your dissatisfaction.

Aug 10, 2020 -

dtrain responded

Hello, the issues with my vehicle transaction were resolved to the best of your ability but not to my satisfaction. It was a nightmare transaction for me, and I wish I had purchased from another dealership. That's the reason I requested the winter tire package. It was a big ask for a big problem, and I only got half of what I wanted. I should also point out that I would have preferred having a good customer experience and paying the full retail price for the tire package. I also was never asked nor did I agree to refrain from posting reviews. Everything I said in the review was truthful and accurate. As for the colour of the rims, Farid and Uy provided me with that quote in response to Uy misinforming me of the colour of the rims. It was clear in the email that I sent that I wanted black rims. When the parts department ordered the tire package, they should have reached out to the customer if there was a colour choice. It was another example of poor customer service. There were so many problems with my transaction that I don't have confidence your dealership will be able to fix them going forward, and I don't want anyone else to suffer the same experience I had.

August 07, 2020

Michael was Very helpful. Made buying my first car easy and stress free. He answered all my questions and had everything ready for when I got there. More

by Kristenjade
Recommend Dealer
Yes
Employees Worked With
Michael Ewing
August 06, 2020

Great Experience! Michael and Patrick were very professional and helpful during my car buying experience. It was at the beginning of the pandemic and what could have b More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Laroche, Michael Ewing
August 06, 2020

A series of missteps Where to begin... 1. The salesman did not show us any of the features of the car. 2. Bought the car on Tuesday, said it would be ready for Thursda More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Laroche, Uy (Wii) Ho, Farid Jaber
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