401 Dixie Hyundai

I am formally documenting my experience with both the Sales and Service departments at 401 Dixie Hyundai, which raises serious concerns regarding vehicle delivery standards, quality of workmanship, and c Sales and Service departments at 401 Dixie Hyundai, which raises serious concerns regarding vehicle delivery standards, quality of workmanship, and customer care. I purchased a brand-new Hyundai Sonata N Line 2025 on August 8, 2025. At the time of delivery, the vehicle was clearly not subjected to a proper pre-delivery inspection. The car had visible damage to an alloy wheel and all four tires were significantly overinflated (approximately 52–53 PSI), which is well above recommended safety limits and poses a potential safety risk. Within 48 hours, I returned to the dealership to report multiple issues, including: * Damaged alloy wheel (ignored by staff) * Abnormal tire pressure * Rattling noise from the front passenger door While the tire pressure was corrected and the noise was acknowledged, the visible damage to the vehicle was not addressed, demonstrating a lack of accountability at the point of sale. Shortly thereafter, the vehicle developed severe braking issues, including excessive vibration and instability under braking conditions. The dealership replaced the front brake rotors; however, the defect persisted. Despite repeated visits and unsuccessful repairs, the dealership failed to properly diagnose or resolve the issue. Instead, I was informed that my “driving habits” were responsible for damaging the brake components due to heat cycling. This explanation is not only speculative but appears to be an attempt to deflect responsibility from a potential manufacturing or installation defect. Furthermore, the unresolved rattling noise was dismissed by the Service Manager, who explicitly stated that no further action could be taken due to the “build quality” of the vehicle. Such a statement is highly concerning, as it effectively acknowledges a defect while refusing resolution. During one of the service visits, additional scratches were caused to the hood and front bumper while the vehicle was under the dealership’s care. This further demonstrates negligence in handling customer property. The level of service provided has been consistently inadequate. I experienced: * Lack of proper documentation regarding diagnostics and repairs * Failure to provide basic customer accommodations (e.g., transportation arrangements) * Unprofessional handling of personal property, including leaving vehicle keys unattended I also requested escalation of this matter to Hyundai Canada. While I have been advised to proceed with a formal claim, the dealership has failed to cooperate or meaningfully support this process. Based on the above, I have serious concerns regarding: * Misrepresentation of vehicle condition at the time of sale * Failure to perform competent and effective repairs * Negligence in handling customer vehicles * Lack of transparency and accountability This experience has resulted in a significant loss of trust. I strongly caution prospective customers to exercise due diligence before purchasing or servicing a vehicle at this dealership. If these issues are not addressed appropriately, I will consider pursuing further action through applicable consumer protection channels. More

I picked up a certified pre-owned 2024 Hyundai Ioniq 5 from 401 Dixie Hyundai and not even a week later the car prompted me with 8 different errors while driving to work in the morning (Check Forward Safe from 401 Dixie Hyundai and not even a week later the car prompted me with 8 different errors while driving to work in the morning (Check Forward Safety system, Check Lane Change Assist function, Check Lane Safety system, Check Speed Limit system, Check Tire Pressure Monitoring System, Check High Beam Assist (HBA) system, Check Driver Attention Warning (DAW) system, Check smart key system). They kept alerting me but then other issues started. - All the buttons on the dash and steering wheel would not respond when pressed (as well as the regenerative breaking paddle shifters and turn signals) - The wipers would turn on/off - The lights would switch between on/off/auto - The infotainment system would shut off as well as the lights on the buttons on the steering wheel and climate controls - The car would not accelerate when the pedal was pressed. I had to turn the car off/on multiple times in order to get back home. I informed my sales associate Karanjeet of what happened at 8am and he got back to me at 10am stating that he will book a service appointment right away. I then got the car towed to the dealership and had to book a service appointment with them as Karanjeet did not do so despite him informing me that he did over 3 hours prior to the car arriving. After discussing the issues with the service advisor - Esther, I asked for a loaner car at which point they did not have one to offer but I could follow up the next day. I then submitted a description of the events that had occurred and a video of all the issues except for the lack of response of the accelerator pedal. The appointment was scheduled for 7:45am the next morning at which point another service advisor - Pragadeesh, would call me with an update. I waited until 10:30am before calling to follow up but when I did the advisor had not looked into any details regarding the car, in fact, approximately 30 mins later he requested access to view the video. This says to me that the 7:45am appointment did not mean anything and the original service advisor did not save the video since I had to re-share the video with the new advisor. After receiving no update I followed up after 12pm and again at 3pm. I then texted the sales manager - Marc, about how disappointed I was with the communication with the service department and, by "coincidence", 5 mins later the Peagadeesh called me. He stated they had no update and that they don't have any loaners available at this time but they can offer a discounted rate with enterprise. I asked if they would reimburse me for the rental and they said no. I want to re-iterate this is a certified pre-owned vehicle that was not safe to drive less than a week from when I took ownership of the car. I declined the rental as he stated I may get the car back the day the next day. I called and left him a message the following day and have still not heard back. I would not trust a certified pre-owned vehicle from 401 Dixie Hyundai. More

Jamal in sales provided excellent attention and follow up. I experienced fair negotiations with Manager. Would have rated a 5 but felt extended warranties were over priced and overly "recommended'. up. I experienced fair negotiations with Manager. Would have rated a 5 but felt extended warranties were over priced and overly "recommended'. More

Very efficient. Professional. They stopped being so pushy with suggesting many service items. I realize they are a business and need to make money and at the same ti Professional. They stopped being so pushy with suggesting many service items. I realize they are a business and need to make money and at the same time make sure your car is running in tip top shape, but sometimes these services like wheel alignment and brake adjustments in today's vehicles aren't required when your vehicle has less than 40K when its running flawlessly. So good on them. work done effectively and efficiently... More

Good Customer service Staff very Helpful Service taken Care on Time Delivery of vehicle given with clean ans washup Care on Time Delivery of vehicle given with clean ans washup More

Great service. Easy to deal with. Effective communication. Clean and professional dealership. I would recommend. Easy to deal with. Effective communication. Clean and professional dealership. I would recommend. More

Awful experience! What was supposed to be a 2 hrs job ended up me waiting for 5 hr. The worse part is the lack of communication. I had to call several times to ask abo What was supposed to be a 2 hrs job ended up me waiting for 5 hr. The worse part is the lack of communication. I had to call several times to ask about the car situation. Esther never kept an open communication with me. More

It was easy to booked car service appointment. After service they forgot to reset service maintain scheduler in car. But they did put next service scheduler sticker on windshield. After service they forgot to reset service maintain scheduler in car. But they did put next service scheduler sticker on windshield. More

Great service, easy booking she just needs to sound happier ☺️, Done within reasonable time. Same day return. No complaints. happier ☺️, Done within reasonable time. Same day return. No complaints. More

I bought my car at this dealership, and I have always done all the services here because they have excellent attention and the products or spare parts they install in my vehicle are 100% original done all the services here because they have excellent attention and the products or spare parts they install in my vehicle are 100% original More