I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

I highly recommend south west Chrysler. we financed a dodge ram and everything went smoothly from start to finish. Wayne was very helpful. thank you dan and linda mitchell

We took our 2014 diesel ram in for an oil leak which was covered under warranty. We were told the truck should not have been driven to the dealership. Parts needed to be ordered. It took a week for the parts to come in. We had to follow up every day the following week for an update of when the truck would be fixed. Every day we were told that it wasn't ready and the truck was torn apart. When we escalated to a Service Manager, we were told that the reason why it took so long for our truck to be fixed was because of all the other vehicles that were brought in for their snow tires to be installed. We were also told by the Service Manager that they should have given the truck back to us to drive until the parts came in so that we could bring it back to be fixed them. When I told him what we were told that the truck should not have been driven, he had no comment. He apologized for the delay. Maria was nice, but she isn't the one fixing the vehicles. It was great that they provided us with a rental car for the two weeks the truck was at the dealership. The sales team has always been great, but the service is not. We paid for extended warranty, therefore, we feel that we were entitled to the same service that the customers paying to have their snow tires installed.

Wanted to say thank you to your service department especially to Maria. She has restored my faith again in what service should be. My car was repaired in a timely manner and completed by the time i was promised. I will be back.

We had an awesome experience! We oringally purchased our 2015 Nissan Sentra 2 years ago, but we just had a baby girl and now have a huge dog! So we went into southwest just looking for a bigger vehicle not thinking we’d get much for our car! Well we were wrong we got a GREAT trade in value for our car and are now proud owners of a 2014 dodge grand caravan! The caravan is in great shape and we got a great deal! Both Gary in the sales department and Drew in the finance were amazing! They were super friendly and made our baby girl laugh! If I could give them 6 stars I would! 😊😊

Compliments for Heather at South West for her great customer service! I was looking online for pre-owned Dodge Chargers and Chryslers 300 and sent an inquiry through South West’s website about a great-looking Charger. Within minutes, Heather called to answer my questions and invite me to London for a test drive. Sounding enthusiastic, she built instant rapport and gave me the opening hours for the next day. It was clear that she cares about her work and about providing excellent service.