I had good experiences with this dealership from day one.only problem is the service is not up to date everytime I go in they keep saying this has to be done and so on but it was done from before.and when you tell them a problem they always have a stupid answer customer deserves a better answer

Horrible experience. I previously had 3 times Maple Nissan servicing my New Frontier with oil change, which were all good and their attitude was polite. Last week this was the 4 time.and every outcome turned shockingly up side down. I drove in my 6-month only old truck in very good condition for the routine service and this time I was also convinced by Sylvia the service representative to pay extra $300 for brake cleaning service. When I got my truck back in about 2 hours and drove on the road, scary things started to unfold. My car was vibrating in the engine compartment, out of breathe running like an old man and jerkiness, especially when it is decelerating with or without braking. I paid $200, in return the truck turned into a completely different vehicle, like a 10-year old car. Few days later, I drove back to the service department to ask them to rectify the problem. This time a supervisor test drove my vehicle with me sitting next to him and felt the vibration together. He explained vibration is normal in a truck. ( But remember my vehicle is only 6-month old, it cost considerable money more than many Nissan cars line-up. It drives perfect when I first bought it). I also asked for my windscreen fluid sprayer which doesn’t spray properly to be fixed. At the end of the day, the one word that I keep receiving from Maple Nissan was NORMAL, NORMAL and NORMAL. Nothing has been done. And it was worse than before the vehicle was brought in for servicing. Why pay more for worse?!?! As day go by, the vibration got more intense and intrude to the foot pedals disturbingly. And the vehicle vibrates even at cruising speed not just slowing. I was so frustrated and completely heart-broken by the Maple Nissan treatment on my beloved vehicle. It now feels to me some engine configuration have been inappropriately set or, they have put different viscosity engine oil from manufacturer’s recommendations causing the roughness. These Maple Nissan seems incapable to handle anything other than changing winter tyres, rotating tyres and air filter!!!

Went to get a spare key. Called ahead of time was told one price. When the key was done, went to my car to make sure it would work the car wouldn’t start. Was told I needed to take it to service to get it synced to my car. Was told it was gonna be even more. So now my key is doubled what they told me. I was mad but stayed calm told them that wasn’t right I was quoted this much otherwise I wouldn’t have gotten it done. Told them I don’t want it. They said I have to pay for the key and I can have it to lock and unlock the car. Which was definitely not why I needed it in the first place. Asked them for at least a discount on the service part gave me a measley 15 dollars. Not sympathetic at all, didn’t get one apology for their mistake. Advised that worker should be trained on how to answer questions and not lead customers with false information. They didn’t care at all. Worst customer service. Then on top of that they come back with a list of things to rip me off even more. Will go to my mechanic and never give them a cent again. Never should have bought a Nissan. Should’ve stuck with the Honda’s.

I've been a loyal customer for almost 7 years ever since I purchased my vehicle at Maple Nissan dealership. I've had the worst experience dealing with new management led by GM Ziad Ejaz. My service submission was being dragged for too long causing me to waste my time and money. Mr. Ejaz ignored me completely until he was contacted directly by Nissan Canada. This caught his attention in no time. Yet, ZERO accountability to faults on their part. I've been dealing with a rust issue on my door frames and I've been instructed by the service department to go get a quote, from an autobody shop. I forwarded the quote to them diligently as suggested, and heard back nothing. In trying to xxu with them I kept getting wishy washy msgs, leaving a very funny taste in my mouth... My email to GM Mr. Ejaz was completely ignored, until he was pushed to the corner by head office to get back to me. Turns out my Platinum bumper-to bumper extended warranty, though comprehensive, will not cover rust repair. So why did they make me waste my time and money to get a quote? Mr. Ejaz was just interested in using a scapegoat so he asked me for the name of the CS rep who instructed me to get the quote (which was in fact initially communicated under the guidance of the service department manager). The experience is adding up to the reoccurring issue i've been facing every time i come to swap my tires - where they neglect to recalibrate the low tire pressure sensor. This has costed me a number of additional unnecessary trips back to the dealership to fix this. Again, ZERO accountability to their faults. Save yourself the trouble and stay away from this dealership. The experience under previous management (GM Jamie Patterson) has been day and night in comparison to Mr. Ejaz. BTW - My car has under 60,000 km and I've been told by the autobody mechanic (where I obtained my quote from) that Toyota had the same issue however they owned the repair. Buying a car is not cheap, let alone paying for ongoing maintenance service. This dealership doesn't deserve your business as customer satisfaction is definitely not a priority..

Thank you Maple Nissan for the service we received while shopping around for a vehicle. Your team beginning with the sales consultant to the financial advisor were very helpful.

WORST DEALER-Bought new 2020 Kicks in January this year. My car was delivered at home with defective seasonal tires which was discovered at the time of winter tire swap in April. When contacted the dealership the sales manager Bilal did not take any responsibility and stop responding to my emails. Its been few weeks and the issue is still outstanding. I went all the way to Vaughan from Durham to buy the car thinking its a bigger dealership and they will stand behind there product but I was wrong typical employee behavior. When you go to buy everyone put there best face forward and follow up like crazy but when there is an issue with your purchase UNFORTUNATELY they don't care at all.